Shopbop 4+

App Interface is 80% responsive

Needs to be more fluid, I couldn’t enter my address due to error

Absolutely don’t recommend

Happily ordered a Tory Burch Sandal because I had thought Shopbop seemed trustworthy and reliable, and it’s prices were atttactive.

But it seems like they aren’t transparent at all! Was charged $200+ instead of $168 that was reflected on the checkout page. Only realised this after checking my bank statements.

Would be nice if Shopbop bothers to state that our payment would be made in USD instead of misleading consumers. (A popup warning would’ve suffice) Haven’t had such an issue with any other shopping apps, both US and China stores included. This unpleasant experience just shows that Shopbop does not prioritise nor value their customers’ shopping experiences.

I feel extremely scammed and cheated of my $200+ but I don’t suppose Shopbop would probably bother to resolve this for me or do anything, judging from their email response that pretty much indirectly says I should have checked my currency and it’s not their fault I paid more.

Do not recommend to buy from them at all. I’m appalled people even leave good reviews for this company. 👎🏻

If App Store has zero rating, I will give it to Shopbop

Very frustrating experience with Shopbop. I purchased this dress on 3May, and after two weeks I still have not received and no one from Shopbop followed up on it.

When I raised this issue to the customer service, different agents just took turns to reply me that the package is still in transition and they could not issue refund for me. Very frustrating now is already 2Jun, I did not receive dress, nor refund. And no one from customer service has been following up on this issue actively.

Developer Response ,

Hello, thank you for taking the time to reach out. Please email service@shopbop.com again with your order number and request that a supervisor please review the situation. We are happy to take another look.