Book your favorite classes on the move with True Mobile App. Access quickly to all clubs information, fitness and health tips, and more!
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- Online booking will close 2 hours before class commences.
- Members cannot make a class booking at another centre if the class starts within 1 hour after the first class ends. This rule will not apply if the booking is for the same club.
[Unable to cancel Class]
- Online class cancellation will close 2 hours before class commences. Class booking and cancellations will still be available via phone call or centre reception until class commences.
[Online Waiting List]
Vacancy available for online waiting list is on a first-come-first-serve basis.
When a vacancy is available, an email will be sent to all members on the same online waiting list for that particular class. The first member who acknowledges the email will be given the slot.
No email will be sent to inform members that the said vacancy has been taken up. Online waiting list will expire 2 hours before class commences. After which members may want to join the Walk-in Queue at the reception.
[Unable to book/System busy]
Please note that our server experiences the highest booking traffic everyday from 9pm to 10pm.
The respective commencement time for booking for Yoga, Aerobics, and Spinning classes are 9pm, 9.30pm, and 10pm.
- Enhanced UI/UX
- Overall stability improvement.
Ratings and Reviews
Terrible, outdated app
You would think that with all the money True is getting from their members, they could at least update their app. This app is slow, outdated and terrible to use with bad interface. With all the new gyms & facilities coming up, nothing is reflected in the app (Chevron is still shown as a gym to book your classes from) and I still have to go online to their website to look for info - doesn’t this defeat the purpose of an app?? It is also so difficult to look for a specific class - there should be an option to go by class rather than just by location. So many, so many ways to improve and nothing has been done. Trulu deeply disappointed in you, True.
Not even 1 star. Beyond horrible!
Appreciate the convenience of the app if it actually functions well. But it doesn't. It hangs all the time and the schedules are not up to date at all. Booked a class, only to find out that there was no such class when I got to the gym. The app shows my attendance yet counts as a no show, there's something really wrong with it! Please test it well before putting it out for public use.
App can’t open
Was fine overall but since few months can’t even open the app. Tried to delete and download also can’t open the app it’s just a black screen and goes back to home page.
Up to six family members will be able to use this app with Family Sharing enabled.