Watsons SG - The Official App 4+

Delivery Didn’t Turn Up😱

My first time downloading & purchasing via Watson App, purchase and payment were smooth but …. I was shocked when my delivery didn’t turn up! I purchase on Monday 01/11 and arrange delivery on Sat 06/11 between 6-10pm, I rush hm to wait for the delivery, waited until 10:10pm, still no sign or any updates (whether is an email, a text, or a call) I waited like an idiot until I do a Live Chat via Watson App and realise that delivery just change its date to next week, Monday 08/11 without informing me at all😡🤬🤦🏻‍♀️OMG🤦🏻‍♀️! Worse part is, the LIVE CHAT person don’t even reply my question, upon seeing my text mentioning delivery did not come, just reply “sorry for inconvenience caused” follow-by “re-delivery …..” !!! I’m so fed-up !!! How can Watson just re-schedule my delivery as they like without checking with me or informing me ??? This is my worse online purchase / delivery experience I had🙄 as I always purchase online, NEVER such an incident happened before! Now I got to re-arrange my schedule just to wait for the stupidest arrangement Watson had for me! Bad experience and definitely after this purchase, will not re-purchase via their app anymore !!! 😡🤬👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼😠😤

Developer Response ,

Hi User,



We are terribly sorry to hear the experience you have had with us. We understand how frustrating this is. We are constantly trying to improve on our delivery services and we really appreciate your feedback. If you have any other feedback, please reach out to us at https://www.watsons.com.sg/contactUs for us to be able to serve you and our customers better.


- Aryq

Easy to use and frequently great offers

Shopping on watsons app is easy and there are always great promotions and offers. Value for money purchases and wide range of products, especially those popular in other countries are brought into Singapore. The app also breaks shop space limits, offering more merchandises than the neighborhood stores. However, I hope that their search for products can be improved, adding more keywords should make the search more accurate instead of showing no items that matches.

App is not great.

From the start, had difficulty logging in as app insisted I had already registered which I had never done and I was unable to reset my password as it kept rejecting my card number and password. Had to engage customer service live agent to resolve this and it could a long time to do so. But thankful it got done. Then I realised Gender was set as something different to what I wanted and couldn’t change it. Further I couldn’t set my card details until I figured it could only be done when making the first purchase. This customer service did not know and kept giving wrong advice saying to close the app and reopen it when actually the right advice would have been to set the card details when in the process of checkout of the first purchase. Again the live agent took a long time. And it was painful just using this app to do the setup and very slow live agent service for troubleshooting.