Watsons SG - The Official App 4+

Easy to use and frequently great offers

Shopping on watsons app is easy and there are always great promotions and offers. Value for money purchases and wide range of products, especially those popular in other countries are brought into Singapore. The app also breaks shop space limits, offering more merchandises than the neighborhood stores. However, I hope that their search for products can be improved, adding more keywords should make the search more accurate instead of showing no items that matches.

Delivery Didn’t Turn Up😱

My first time downloading & purchasing via Watson App, purchase and payment were smooth but …. I was shocked when my delivery didn’t turn up! I purchase on Monday 01/11 and arrange delivery on Sat 06/11 between 6-10pm, I rush hm to wait for the delivery, waited until 10:10pm, still no sign or any updates (whether is an email, a text, or a call) I waited like an idiot until I do a Live Chat via Watson App and realise that delivery just change its date to next week, Monday 08/11 without informing me at all😡🤬🤦🏻‍♀️OMG🤦🏻‍♀️! Worse part is, the LIVE CHAT person don’t even reply my question, upon seeing my text mentioning delivery did not come, just reply “sorry for inconvenience caused” follow-by “re-delivery …..” !!! I’m so fed-up !!! How can Watson just re-schedule my delivery as they like without checking with me or informing me ??? This is my worse online purchase / delivery experience I had🙄 as I always purchase online, NEVER such an incident happened before! Now I got to re-arrange my schedule just to wait for the stupidest arrangement Watson had for me! Bad experience and definitely after this purchase, will not re-purchase via their app anymore !!! 😡🤬👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼😠😤

Developer Response ,

Hi User,



We are terribly sorry to hear the experience you have had with us. We understand how frustrating this is. We are constantly trying to improve on our delivery services and we really appreciate your feedback. If you have any other feedback, please reach out to us at https://www.watsons.com.sg/contactUs for us to be able to serve you and our customers better.


- Aryq

Delivery was always delayed without informing

Watson app needs way lots of improvement. The delivery date was delayed and Watsons did not even bother to inform you. I waited till late night and tried to contact both Watsons and Ninja on my order but nobody could response due to weekend. They push the blame to NinJa Van but Ninja Van told me that there is nothing they can do and they just left the parcel outside the riser even though nobody is home the following day. NinjaVan ask me to contact Watsons. I wrote to Watsons and nobody bother to reply me! Very lousy e commerce from a big brand!It has been years since they had online but every single time when there is suppose to have an online voucher that was supposed to be given after your purchase, was also late. 2-3 weeks later and the e voucher was still not in my account. Order from other platform will be a wiser choice

Developer Response ,

Hi Lusiana,

We apologize for the inconvenience caused with your order. We totally understand the frustration that comes from not receiving your order on time and having to contact several parties. If this issue has not been resolved, please reach out to us at https://www.watsons.com.sg/contactUs for us to better serve you. We look forward to serving you better in the future.
- Aryq