If the current app is solely for payment & collecting points right now, it would be great if you could add on the menu so the customers can browse while they queue up! No hogging/ faster waiting time y’know since YK only has one cashier counter.Then perhaps in a later release/ update, make it so that we can order in-app (like Starbucks) & we just collect at the counter!

Bought a 1 for 1 meal set previously and worked. Following week, bought a 1 for 1 coffee/ tea promo last month and couldn’t work. Went to store to redeem but staff said can’t use app due to system problem. Continuously went there again for many days and even after the promo expiry, app still couldn’t be used due to system problem. Emailed customer service on paid promo and no reply. My advice, pay by cash, card in stall and getting the deals in store are still better. This app...... it swallows your money, refuses to let you redeem, wouldn’t answer your queries and in stall people can’t do much.

Order Details number does not correspond to the actual order number in the outlet. Have to match order details to identify my order.

The app has its pros and cons. On the good side, payment is easy and there’s lots of promotions coming from time to time. On the down side, 90% of the time you will not be able to make order in advance for take away. But on the other hand, take away from other food delivery platforms are still on going. I once asked a cashier if they purposely turn it off during peak hours and she took quite a few seconds to answer that the app is down. I do hope this can be rectify as yakun coffee is my favourite but the queue is really crazy as always!