Factoreal Agent App 4+

Factoreal

Comviva Technologies Ltd

Designed for iPhone

    • Free

iPhone Screenshots

Description

Connect with your customers on the move. Pick up a conversation from chatbots, anytime, anywhere. Factoreal Agent App is a real-time messaging app that empowers support agents and sales executives to view, monitor, and take control of their 1:1 customer conversations in real time from anywhere. The app allows you to initiate a human takeover and continue conversations where the automated bot left off. It lets you seize the opportunity when you see a good lead matching your buyer persona, and seamlessly take control of that conversation on the app. You can also view and assign conversations to colleagues based on user replies.

Use the Factoreal Agent App to:
- Monitor both bot and live-chat conversations
- Talk to customers in real-time
- See customer profiles and complete time-stamped transcripts
- Receive alerts when customers want to talk to you
- Receive updates on business data the moment they happen

What’s New

Version 2.10.14

Reset password- email notification fixed

App Privacy

The developer, Comviva Technologies Ltd, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Contact Info

Privacy practices may vary based on, for example, the features you use or your age. Learn More

More By This Developer

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