MyŠkoda Essentials 4+

App is nice but it has too many logout issues. I tried to reinstall, same happens on iPhone 11 Pro Max and iPhone 12 Pro Max. Also communication with Auxiliary Heater is slower. I can’t select between heating and cooling instead it uses the option used last time. I hope to see some more improvements.

Hello, thank you very much for your feedback and for using our services. The login issue is a current technical limitation. Our development team is working on its removal. We want to assure you that we are taking appropriate steps to ensure that our app is functional and stable for all users. Regarding the troubles with the heating / cooling option in Auxiliary Heater function please do not hesitate to contact us at https://www.skoda-auto.sk/o-nas/formular. Your ŠKODA Connect App team

First of all I appreciate that Skoda understands that a connected vehicle is a must these days. The app is the connection between driver and car.

Whenever you, however, start the app, you never kniw what is goung to happen - usually one of the followimg happens:

1. it shows logo but never gets beyond and freezes
2. it goes past the logi but forgets all yout cars - when you close the app and restart it suddenly it miraculously shows your cars
3. somwtimes it starts properly, it shows my car, but the communication with car dows not work (e.g. you press button to start pre-heating the car, but it ends up with error message that communication was unsuccessful - then you come to the car and sometimes despite of the error message the car is heated up despite of the fact that the app thinks nothing is turned on, but sometimes the heating is not turned on as the app properly shows)
4. and sometimes, everything works and you can’t believe it

Having an app is a good start, but theb the app has to work. I also have Tesla Model 3 and boy, Skoda needs to buy one as well to learn how they coded that thing because it just works.

Hello, we are very sorry that you are having difficulties with our app. Unfortunately, we cannot help you without a deeper analysis. So please contact us via your local customer service, where we will be happy to attend to you individually. Your MyŠKODA App Team

The app very often is super slow in comparison to the skoda connect website, status updates returns wrong data, e.g. shows car unlocked even do it is closed (skoda connect site is more accurate in case its able to reach the car, even in 4g range in cities) Using these service 3 years and the quality of the service is worse by time. Please consider replacing your IT development department reaponsible for these "new features"

Hello, we are very sorry to hear you've been having troubles with the app. We would like to help you at https://www.skoda-auto.sk/o-nas/formular. Your ŠKODA Connect App Team