United Airlines 4+

I’m not just rating for the amazing perks (discounts) for being a member but also because the great service this apps provides as saving a lot of time! And not to mention I’m also rating it for being so far out of 5 or plus airlines I have travel with united airlines is the best on everything I have not complaints not bad experiences. Keep up the good work from app service to the staff helping customers!

Todos los
Miembros de United son extremándome te amables y siempre están listos a ayudar a los pasajeros

It was disturbing to manage to get to the gate from my flight to Naples in Newark airport when it was still open, only to be told that the airline had decided to automatically set me up with the next day flight;
It will be major improvement if you could be more accurate with the delay issues and make the customer the principle objective of your policies; it’s fine if you use technology even AI to manage a new reservation that seems coldly convenient for the airline; but it would have been great to prioritize the customer and wait to until the last minute for them at the gate instead of assigning somebody else with your original seat; theirs always room for improvement;
For me personally it was really problematic and disappointing to have not been able to catch that flight to Naples do to a weird 2 hour delay, with all passengers sitting down in the plane, hopefully if there is a next time, I will expect for the airline to be straight forward and arrange to my convenience.
The only positive thing so far is the accommodation you provide, but the client expectations were severely damaged.