CareAR Assist 4+

AR based Remote Support

Carear LLC

Designed for iPad

    • Free



CareAR, A Xerox Company, provides a smart augmented reality support platform visually enabling your customer service, field service, and IT service staff to drive greater outcomes and experiences. Deflect costly dispatches and reduce time-sensitive resolutions through remote AR guidance and troubleshooting while enhancing safety. Your customers, employees, and field staff now have the next generation support tool to deflect and reduce downtime fast.

CareAR provides enhanced augmented reality tools with live video collaboration and capturing pictures and video from support sessions into systems of record together as part of an end-to-end service management workflow, extending value to support teams.

Multiparty: With CareAR's multiparty feature, you can invite as many collaborators as you like to work together in a live, high definition, remote solve session.

Annotation Tools: With one of the industry's deepest AR toolboxes, CareAR users can annotate live video feeds as well as shared images, providing detailed visual guidance to quickly resolve problems.

Session Recording: Hosts can enable session recording to capture video, audio, and AR annotations for post-session playback. Great for critiquing new hires, creating audit artifacts, building up knowledge base content, and more.

Groups: For enterprises, organizing support teams into groups helps to better manage users and study team member performance. You can create groups based on job function, location, corporate organization, language spoken, skillset, or any other attribute. Reporting can be filtered based on group assignment.

Rich Analytics and Dashboards: Administrators, managers, and team leaders get deeper insights in how teams are successfully resolving field issues by using the detailed dashboards provided by CareAR's admin portal.

KPI Builder: Instrument those Key Performance Indicators that matter to your organization using CareAR’s custom KPI builder. Get your customer's perspective on how you're doing. Collect information in a structured manner for rapid feedback, rapid iteration.

True ROI: Using the data made available from CareAR, you can determine the ROI improvements in performance, increased dispatch deflection, reduced resolution times, reduced truck rolls/onsite visits, and improved first-time fix rates.

What’s New

Version 22.03

With this release, we introduce a new tool for session hosts: the Zoom tool. This lets a host zoom the video feed that's distributed into the session. In addition, the host can zoom on paused video feeds and on shared images. Annotations that other participants make on the distributed feed are reflected in the host's zoomed view, along with laser pointer.

Additional enhancements include:
- rework of the toast notifications framework
- empty states for favorites, recents, and contacts
- a visual countdown before video recording starts
- extended laser pointer "decay" from 2 seconds to 4 seconds

Also, we improved some of the reconnect behaviors and made the handling of lost connections more robust

App Privacy

The developer, Carear LLC, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Contact Info

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Location
  • User Content
  • Identifiers
  • Usage Data
  • Diagnostics

Privacy practices may vary based on, for example, the features you use or your age. Learn More

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