ServiceNow Mobile Agent app delivers out-of-the-box, mobile-first experiences for the most common service desk agent workflows, making it easy for agents to triage, act on and resolve requests on the go. The app enables service desk agents to promptly manage and resolve end user issues from their mobile devices. Agents use the app’s intuitive interface to accept and update work even without Internet connectivity. The app greatly simplifies work by leveraging native device capabilities for tasks like navigation, barcode scanning, or collecting a signature.
The app comes with out-of-the-box workflows for service desk agents in IT, Customer Service, HR, Field Services, Security Ops and IT Asset Management. Organizations can easily configure and extend the workflows to meet their own unique needs.
With Mobile Agent you can:
• Manage the work assigned to your teams
• Triage incidents and cases
• Act on approvals with swipe gestures and quick actions
• Complete work while offline
• Access the full issue details, activity stream, and related lists of records
• Optimize workflows with location, camera, and touchscreen hardware
NOTE: This app requires the ServiceNow Madrid instance or later.
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What’s new for iOS v15.4.0
• Refreshed mobile theme colors
• Agent app enhanced online and offline transitions
• Activity stream/Input form enhanced file upload capabilities
• Issue with a property’s functionality
• A second scrollbar displays in certain fields
• Map items can’t contain invalid latitudes or longitudes
• Redirection to a log in page from a message doesn’t work
• Issue with Platform’s bookmarks
• Searchlist ignores previous selections
• Other performance improvements and minor bug fixes
Detailed release notes can be found on the ServiceNow product documentation website.
Ratings and Reviews
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Data Linked to You
The following data may be collected and linked to your identity:
- Search History
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- User Content
- Usage Data
Privacy practices may vary based on, for example, the features you use or your age. Learn More
- ServiceNow Inc.
- 96.2 MB
- Requires iOS 15.0 or later.
- Requires iPadOS 15.0 or later.
- iPod touch
- Requires iOS 15.0 or later.
English, Czech, Dutch, Finnish, French, German, Hungarian, Italian, Japanese, Korean, Norwegian Bokmål, Polish, Portuguese, Russian, Simplified Chinese, Spanish, Swedish, Thai, Traditional Chinese, Turkish
- Age Rating
- This app may use your location even when it isn’t open, which can decrease battery life.
- © 2022 ServiceNow