Freshdesk 4+

Lovely Freshdesk

I love Freshdesk 💚

Cep uygulaması çok pratik değil. Bazen Çok karışık olabiliyor.

Cep uygulaması çok pratik değil. Bazen Çok karışık olabiliyor. Geliştirilirse mükemmel olur. Seçenekler menüler çok karışık. Anlaşılabilir ve kolay ulaşılabilir büyük yazı ve büyük ekranlar kullanılmalı. Mobilden ulaşım mobil site görünümünde olmamalı.

Developer Response ,

Thank you for sharing your feedback. It will be great if you could share your concerns with us in detail. For example, which action is difficult to perform? Is there any specific menu that is unaccessible? It'll also be great if you could share the language in which you're using the mobile app. Please feel free to update the review here or write to us at support@freshdesk.com

Sub-par compared to Freshdesk web

We are heavily using Freshdesk for 3 years. Mobile app is critical for us to provide good support to our clients on the go.
Here are my suggestions for the mobile app
1- Please develop a real search feature. I had to define very basic saved searches on the web so I can view even the “open tickets” on mobile
2- When opening the ticket view please don’t automatically expand the first item. What we are looking for here is viewing the last few conversations, not reading the original ticket over and over again, which can be quite long. Right now all conversations except first and last are hidden. Showing the last 3 conversations in minimized form would be great.
Feel free to reach out to me if my suggestions are not super clear.
Best

Developer Response ,

Hi!
Thank you for sharing your feedback. We're continuously making changes to the app in order to improve your experience. It'll be great if you can write to us at support@freshdesk.com or reach out to us via the in-app feedback form and quote this conversation so that we can take this forward.