Packeta 4+

I have ordered hundreds of items online in my life, with different courier companies, in different countries. For the first time in my life, I am having problems with the courier company.

With normal and decent courier companies, you’d just receive a code via SMS from them, and just type it on the screen and then you’ll have your package.

But with Packeta, there are lots of meaningless and tedious steps. First, you need to install their app. Second, you need to register the app with the phone number associated with your package. (What if the online store entered my phone number to your platform wrongly?) Then you need to give lots of permissions to the app. Then you need to use this app to receive your package, via a Bluetooth. (I’ve been hearing lots of people having problems with Bluetooth connection to the Packeta box and the app.)

I did all of these. I received an SMS that my package is arrived and I should pick it up. So, I went to the Packeta pickup points (Z-Box) by walking like 2 kilometers, and struggled in front of their boxes like an hour. And I couldn’t get my package. Because the app didn’t list the package I should get. I don’t know what to say anymore.

Never, ever use Packeta.

Hello, we are very sorry you had such experience. Pick-up with our app should be quick and easy, you can just click on the “pick-up” button and your box will be opened automatically. In case the sender provided us with wrong phone number, recommend to call our customer service (+420 216 216 516), our colleagues will help you to change the contact information so that the parcel appears in your app and you can pick it up easily. Nikola from Packeta

I have a package which is sent with Turkish phone number but to be registered to app, you can only write Czech, Slovak, Romanian phone number. Why there’s such a restriction? I dont know how I will get my package.

Hello, you can submit shipments to Czech Republic, Slovak, Hungary and Romania and therefore our app can accept phone numbers only from these countries. In case you do not have one of those numbers, please contact our customer service (https://www.zasilkovna.cz/en/customer-service) and our colleagues will help you to redirect the shipment to retail store. Nikola from Packeta

I haven't used a worse service in my life. I ordered a small parcel which has to come to the nearby box but I can't pick it up because I don't have mobile data, which the application needs in order to give access to my parcel.

Hello, you can pick up the package from the Z-BOX even without mobile data. All you need to do is load the package into the app in advance from a place where you have a Wi-Fi connection. Then, at the box, all you will need for pickup is Bluetooth and GPS 😊 Nikola from Packeta