BetterMe: Health Coaching 12+

Refund‼️

The advertisement stated that if you’re unsatisfied with the app there’s a money back guarantee. This app is so much crap can I please have my money back 😡😡😡

They also won’t allow you to post a bad review. Keeps saying nickname is taken but when you add a few extra stars using the same nickname it posts. Just give me back my money 😡😡😡😤

Developer Response ,

Hello!

Thank you for sharing your concerns with us. Let us please be clear, we have nothing to do with any scamming tactics. As you can see, we have both positive and negative reviews. You can be sure that we cannot influence review posting in any way.

Thank you for reaching out to us, and we are sorry that BetterMe left a negative impression. Please contact us at gethelp@betterme.tips or provide us with the 6-7-digit number of the email you have received in the auto-reply. This way we will locate your messages and get back to you shortly. We will do our best to help you. Kind regards, team BetterMe

Need to cancel subscription

I have been trying for months now to cancel this subscription but the app isn’t showing up in my subscriptions but I keep getting charged every month and cannot find a way to stop it. Please help me.

Developer Response ,

Hello!
Thank you for your feedback!
We at the BetterMe team are doing our best to make the experience of our customers positive in all aspects of our services.

Each user can choose a subscription package and is being billed due to the conditions of this subscription. Please, check your confirmation email as well as the checkout page you have gone through before payment, to find all these details. We'd also like to mention that there is no way for BetterMe to charge one's account without the direct permission of the user.
We are sorry to hear that you've missed this information, and we will do our best to make this info a bit clearer.

Also, you can always cancel the subscription renewal manually via the services that were used to create a subscription:
1) If you purchased the subscription through our website, you can always cancel the renewal via the BetterMe app - More tab - Profile tab - Manage Subscription menu.

2) If you purchased the subscription through the AppStore services, you can cancel the renewal via the AppStore "Subscription menu:
1. Go to “Settings” on your iPhone.
2. From there, please tap on your name/photo at the top of the page.
3. On the new page that appears, select 'Subscriptions'
4. Choose your BetterMe app and press the red "Cancel Subscription" button.
You can find more detailed information on iTunes subscription cancellation here: https://support.apple.com/en-us/HT202039
* If you do not see a "Subscriptions" option under the "View Apple ID" (but the "Purchase History" is available), it means that you do not have active subscriptions, and there should not be any charges in the future.​
** If you do not see a red "Cancel Subscription" option at the bottom of the BetterMe subscriptions list, it means that your subscription is already canceled, and there should not be any charges associated with this plan in the future.​
We are always willing to assist our customers in any way we can, but, unfortunately, Apple did not provide us with tools to cancel subscriptions on behalf of our users.

We are never leaving our customers alone with any issues or questions they might face during our service's usage.
So, we kindly ask you to email us at gethelp@betterme.tips as we would like to discuss this matter in further detail. We hope you reach out as we take your input with serious consideration. Kind Regards, Team BetterMe

New starter rating

Impress this far with visual of all exercise and the option to pause and focus on getting the exercise right before continuing the session and the bars and bottom showing your progress during the routine is awesome.