RISE Remote Service 4+
Support across service levels
rise technologies GmbH
Designed for iPad
-
- Free
Screenshots
Description
With RISE, you can take your remote service in mechanical and plant engineering to the next level. Because there is much more behind it than just a software solution for providing occasional remote support. RISE digitizes the entire service process between all stakeholders involved.
Whether end customers, dealers or service partners - with RISE Remote Service, you can offer fast and effective support for technical problems and facilitate escalation across multiple service levels - without waiting times, without media disruption and without any loss of quality. This makes global collaboration and remote support even faster and more efficient within your entire service organization.
The most important functions at a glance:
- RISE provides an overview of your complete asset base. This gives your service technicians, service partners and customers easy access to your machines.
- RISE maps your organizational structure and thus links all stakeholders involved even more quickly and easily.
- All those involved can access a complete history of the service cases processed to date in order to solve technical problems even faster
- Contacting the help desk has never been easier. Thanks to the automatic transfer of asset data, the right employee can start providing support immediately.
- Customers and operators receive effective support via interactive chat. Write messages and
What’s New
Version 4.7.1
In this update, we have focused on performance improvements and stabilizing the app. Your user experience should now be even smoother and faster.
App Privacy
The developer, rise technologies GmbH, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.
Data Used to Track You
The following data may be used to track you across apps and websites owned by other companies:
- Contact Info
- Identifiers
Data Linked to You
The following data may be collected and linked to your identity:
- Contact Info
- Identifiers
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- User Content
- Diagnostics
Privacy practices may vary based on, for example, the features you use or your age. Learn More
Information
- Seller
- rise technologies GmbH
- Size
- 116.9 MB
- Category
- Productivity
- Compatibility
-
- iPhone
- Requires iOS 12.0 or later.
- iPad
- Requires iPadOS 12.0 or later.
- iPod touch
- Requires iOS 12.0 or later.
- Mac
- Requires macOS 11.0 or later and a Mac with Apple M1 chip or later.
- Apple Vision
- Requires visionOS 1.0 or later.
- Languages
-
English
- Age Rating
- 4+
- Copyright
- © 2024 rise technologies GmbH
- Price
- Free