Agoda - 國內外訂房優‪惠‬ 4+

服務迅速品質佳，是訂房好朋友

最常使用的訂房平台，很多優惠折扣回饋給Vip會員，服務也很不錯，有遇到問題就算是假日也迅速處理!

Bad service 好差的服務體驗

Due to unknown pregnancy, I booked a room in Philippines and later on found out I’m refused to get a travel visa due to pregnancy over 28 weeks according to Philippines visa regulation. I gave AGODA my medical certificate as they asked, still AGODA said they can not help: AGODA CHEATED me that they’ve contacted the hotel and the hotel refused to help (Actually they didn’t contact the hotel, instead, they have a dealer in between the hotel and AGODA). Anyway the dealer refused to cancel or even delay my booking until I’m able to travel again next year because my room is a non-refundable booking. Neither the hotel nor me can get the dealer’s info from AGODA.
AGODA, you can do much better. I feel sorry for you just lost a loyal customer, forever!

Scams

Agoda is filled with tricks, fine prints, false advertising and pretty much scamming customers. On two separate occasions, what Agoda wrote on their website and the final confirmations and fee calculations from hotels did not match. Instead of handling it and resolving the issue, the hotel and Agoda both pointed fingers at each other AND at customers. Placing blame on the customers for believing your lies and word play is not right. Agoda should fix their mistakes and discrepancies, rather than blame the customer. We will not do any business with Agoda in the future and we will definitely tell friends and family not to use Agoda. If there was an option for 0 stars or negative stars, I would choose that.

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