Need help? Get the support you need for the Apple products you love—all in one place. Apple Support gives you personalized access to solutions for all of your Apple products and services. Learn how to manage your subscriptions, reset your Apple ID password, and more. Talk with a real person to troubleshoot an issue, or get guided, step-by-step solutions to resolve it yourself. And if you decide to visit the Genius Bar or an Apple Authorized Service Provider, Apple Support can help you find a nearby store, book a reservation, and add a pass to Wallet for easy check-in.

Note: Some features are available only in select countries or regions.

You are not required to purchase an AppleCare+ plan to use the Apple Support app. If you purchase an AppleCare+ plan, payment will be charged to your Apple ID account at the confirmation of purchase. For monthly payment plans (if available in your country or region), your account will be automatically charged within 24 hours prior to the end of the current billing period. You can manage your monthly payment plan by going to your account settings on your device after purchase. All plans can be canceled at any time in accordance with your AppleCare+ Terms and Conditions, which can be found at If you purchase AppleCare+ with Theft and Loss in the United States, your Theft & Loss Insurance Documentation can be found at See for the Apple Privacy Policy.

What’s New

Version 4.3.1

• Performance enhancements and bug fixes

Introduced in Version 4.3:
• Paired AirPods will now appear in your list of devices

Ratings and Reviews

3.3 out of 5
615 Ratings

615 Ratings

Whalewhalewhale11` ,

Unable to choose Taiwan

What the hell?!
Please fix it up ,thanks’

One of the Knights...(: ,

Foreigner in Taiwan.

I live in Taiwan and I can’t speak Chinese, but the support always in Chinese which is very difficult to read or to communicate…is that possible to add multiple languages in Taiwan Apple support and Apple store for purchasing apply goods???
Please help us as a foreigners who live in Taiwan! Hongkong store has multiple languages..can we have the same? Thank you!

zaiiazz ,


這是我第一次想要撰寫評論,覺得這位客服人員MACO(不知道是不是這樣拼) ,這位先生讓我第一次感受到一個客服人員完全沒有職業倦怠口吻並且熱情又親切,專業度與態度都是值得令人嘉獎,這才是真正的服務業精神,謝謝你。

App Privacy

The developer, Apple, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Financial Info
  • Location
  • Contact Info
  • User Content
  • Identifiers

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Search History
  • Usage Data
  • Diagnostics
  • Other Data

Privacy practices may vary based on, for example, the features you use or your age. Learn More


  • Wallet

    Get all of your passes, tickets, cards, and more in one place.

  • Family Sharing

    Up to six family members will be able to use this app with Family Sharing enabled.

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