You require a card reader to enter your APRC information, instead of having a way to select APRC and a photo as proof, since there’s no expiration date. Most people don’t own card readers, as that is something a store or business would have. I was contacted by the developer telling me I can take a photo of my APRC and upload it. Unfortunately I cannot find the place where you can upload a photo of your APRC. Furthermore, even though the app allows for some English, the Customer Service button is completely in Chinese and you cannot understand it. You also get a link to an online website that’s completely in Chinese and there’s nothing to show how to switch to English. Foreigners really need more help.

實名制都已經有了，還要進來寫委任書，我們真的是吃飽控心情沒事幹工作就做不完了，需要那些材料才才有辦法後續工作搞這個委任書，搞到現在我東西都還沒拿到，那要實名制幹嘛真的是找老百姓麻煩從6號到現在我海關的東西我到現在還沒拿到一般正常實名制，我8號就可以拿到了現在到現在東西在哪裡我不知道工作也沒有進度那是燒焊的東西呀，那是防燙服啊防止人家冒名那就罪判重一點就不會了你是判給10年20年的這樣子就比較不會有莫名喔，說實在的誰最倒楣老百姓最倒楣有苦都自己吞算好時間可以做事的時間了時間誰要去幫我們賠償？因為從頭到尾就只會說那是你家的是對。麻煩政府實施一些比較利益點搞這個委托我以為是詐騙耶，說真話現在簡訊都是詐騙所以誰知道你們是不是到了因為我有辦實名制你有班跟美班還不是一樣還要什麼是委托書？那就要辦實名制要幹嘛？預防那個有人冒充星星好吧，不要搞我們了。

After months of back-and-forth emails with the support staff, they finally figured out that their app couldn’t recognize the back of my APRC because of extremely minor fading on one number and some of the barcode area. I only managed to fix the problem by touching up the faded areas with a marker pen. If you’re having this trouble of the app not recognizing your ID, I suggest this method. The support staff cannot manually enter the information in for you or are unwilling. The suggestion by the support staff that in such cases we should apply for a re-issuing of our APRCs, which is a permanent document, is ludicrous and absurd given the cost and inconvenience of the process combined with the overall inadequacy of the app itself and the necessary nature of its use for people living here. FIX THE APP and stop blaming its inherent and obvious inadequacy and inconvenience on something else.

國外購物報關超級方便，回想以前還要下載文件，影印身分證簽名回傳委任清關的日子，真是大大方便進步，建議有需要的一定要下載