簡介

Modern Cloud Telephony

Calls: Make and receive calls at your convenience.

Agent status: Set your availability by toggling between being online and offline from within the app.

My calls: Directly engage with your most recent callers from the list of recent calls

Follow up actions: Tap on an item in your call history to return the call or view the call summary, notes and recording.

Multiple incoming calls: View all your incoming calls in queue on one single screen
Tickets: Convert your important and unresolved calls as tickets in Freshdesk Support Desk.
Benefits of Freshdesk Contact Center

No more missed calls: With the advantage of being able to attend calls from any place, any time, you can do away with missing out on customer calls.

One account. Same rules: Enjoy the perks of call routing, IVR, and smart escalations just like you do on the web.

Easy to use: The intuitive and simple user experience makes sure there is no need for any separate training to get your agents onboard.

You can try it out for a period of 21 days.

新內容

版本 3.14

We're always making improvements to Freshcaller so that you don't miss a thing.

App 隱私權

開發者「FRESHWORKS TECHNOLOGIES PRIVATE LIMITED」指出 App 的隱私權實務可能包含下方描述的資料處理。如需更多資訊,請參閱開發者的隱私權政策

不會與你連結的資料

系統可能會收集以下資料,但不會將其與你的身分連結:

  • 使用狀況資料
  • 診斷

隱私權實務可能因你使用的功能或你的年齡等因素而有所不同。進一步瞭解

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