IT helpdesk | ServiceDesk Plus 4+
Zoho Corporation
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- 免費
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簡介
The IT help desk software trusted by 100,000+ service desks world wide
The right help desk app for you
- The ticketing functionality of the ServiceDesk Plus mobile app is Pink verified. So you can access best in class features to manage your IT help desk.
- This is the only Voice based app in the IT help desk industry
Manage your IT help desk tickets on the go
- Create, manage, and close help desk tickets
- Add subject, description, attachments, resolutions, tasks, worklogs, and notes
- Take a picture from your phone and automatically add as attachments to the tickets
- View all the details of your ticket including conversations in a single pane
- Edit, pick up, assign, close, delete, and reply to tickets
- Get important ticket updates as push notifications
Get custom views of your tickets
- Choose from a wide variety of default views like All tickets, Open tickets, Assigned to me, etc.
- Create custom views for faster access to tickets that matter
- See response and resolution SLA status flags in the request list view screen
Help end users contact the help desk anytime from anywhere
- Enable end users to raise tickets from the mobile app in minutes
- Get end user contact information from within the help desk ticket
Streamline help desk tasks
- Add tasks to be associated with help desk tickets
- View, edit, and delete tasks as needed
- Assign tasks to technicians for clear ownership
- Mark scheduled and actual start and end times to keep track of schedule compliance
What Customers Say
ManageEngine ServiceDesk Plus is really easy to use and our goal for getting people to use the system has become more attainable.
- Chris Joyner, User Support Manager, UNC Asheville
ServiceDesk Plus is an excellent product. We simply love the dashboard as it allows us to keep a watch on the tickets and quickly provides useful information.
- Darren Hammond, ICT Manager, Lesedi Nuclear Services
To try the demo of the mobile app , install it on your phone and use the following credentials to login.
Username: demo
Password : demo
Note: This is not a standalone application. To log in, you must have downloaded and installed ServiceDesk Plus app or have an account with ServiceDesk Plus.
新內容
版本 5.9
FAFR Support: While creating or editing requests from ServiceDesk Plus mobile app, Administrators can allow field and form rules to be executed by toggling ON Enable Field and Form Rules for Mobile App option under Admin > Templates & Forms > Field and Form Rules.
On updating priority, the Impact and Urgency fields will auto-updated based on the priority matrix.
Scripts cannot be executed via Field and Forms Rules for requests created or edited via mobile app. This feature supported from server build 14501.
App 隱私權
開發者「Zoho Corporation」指出 App 的隱私權實務可能包含下方描述的資料處理。如需更多資訊,請參閱開發者的隱私權政策。
會與你連結的資料
系統可能會收集以下資料,並將其與你的身分連結:
- 聯絡資訊
不會與你連結的資料
系統可能會收集以下資料,但不會將其與你的身分連結:
- 位置
- 使用者內容
- 識別碼
- 使用狀況資料
- 診斷
隱私權實務可能因你使用的功能或你的年齡等因素而有所不同。進一步瞭解
資訊
- 供應商
- Zoho Corporation
- 大小
- 42.4 MB
- 類別
- 商業
- 相容性
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- iPhone
- 需要 iOS 14.0 或以上版本。
- iPad
- 需要 iPadOS 14.0 或以上版本。
- iPod touch
- 需要 iOS 14.0 或以上版本。
- Apple Watch
- 需要 watchOS 2.0 或以上版本。
- Apple Vision
- 需要 visionOS 1.0 或以上版本。
- 語言
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- 年齡分級
- 4+
- Copyright
- © 2023 Zoho Corporation Pvt. Ltd.
- 價格
- 免費