Kingdom Guard:Tower Defense TD 12+

被廣告騙可是蠻好玩

被廣告騙可是蠻好玩消遣娛樂

Disappointing Customer Service 令人失望的客服

遊戲裡發生有玩家利用遊戲的系統漏洞謀利，並發郵件勒索其他玩家. 雖然已經截圖並通知客服，但客服的回覆態度消極 （打官腔，說會依規定處理但拒絕透露怎麼樣處理，勒索者依然故我，囂張跋扈）. 對一家一直需要不斷儲值才有體驗感的遊戲來說，客服團隊並沒有任何想要幫助玩家維持正常遊戲體驗的決心，反而還努力維護勒索者的立場，我對客服的態度極其失望，也對整個遊戲失去了信心. Someone used loopholes in the game to gain control of the alliance and demanding ransom for 1000 USD. Despite numerous attempts to reflect the issue with customer service, no response have been taken (customer service said they are going to deal with it according to regulations but REFUSED to let us know what is the response). That guy that blackmailed everyone is still active in the game and constantly threatens every other player. For a game that requires constant CASH input to maintain a good gaming experience, the attitude of customers service of handling such issue is extremely dissapointing and it seems that they value the ransomer more than the other players. Im EXTREMELY DISAPPOINTED with their attitude and I lost confidence with their game as i don’t think they even CARE of maintaining a proper gaming environment for the players.

開發者回覆 ，

尊敬的Khai01992，

抱歉未能為您帶來完美的體驗，我們堅決維護遊戲中的環境，若玩家存在違規行為，請第一時間進行舉報並聯繫我們的客服支持，我們將進行審核處理，我們重視每一位玩家 的體驗和回饋，建議您盡快聯繫我們的客服支持，感謝您的理解。



Dear Khai01992,

We apologize for not being able to provide you with a perfect experience. We are committed to maintaining a fair gaming environment. If there are any violations by players, please report them and contact our customer support immediately. We will conduct a review and take appropriate action. We value the experience and feedback of every player. We recommend that you contact our customer support as soon as possible. Thank you for your understanding.

自己的錯誤竟然要玩家來承擔，爛

Template of complaint:
This game started well and the strategy part of the game is very fun and engaging. BUT THE CODING IS HORRIBLE! The game is not new and 4 months into the new feature, Broken Lands, there was a major glitch at UTC000 on 31st Oct where some players got multiple copies of rewards for BL. So since UTC0024 yesterday they closed the game for maintainence until UTC2100ish. Just now they closes the game again for 3h and did a ROLLBACK to 30th Oct instead of 31st WITHOUT WARNING. TERRIBLE game exp!

開發者回覆 ，

親愛的玩家，

感謝您的評論。

如果您在遊戲終於到了任何的問題，歡迎您隨時聯繫我們進行處理。

最好的問候，
王國衛隊