KLOOK客路 4+

對於這次疫情處理得最好的店家！面對疫情取消訂單客戶當然很不願意，原預定好的行程不能去，心情很差，klook卻能站在客戶立場理解客戶，有效解決客戶疑慮及耐心回覆訊息，退款進度也是一直主動更新告知，客服人員很棒！這個公司絕對會長久經營！下次規劃旅遊一定可以放心找你們！

感謝您使用客路旅行以及對我們做出5星好評。我們非常感謝您的鼓勵評論對我們意義重大。我們將繼續為所有Klook客戶提供最好，最便捷的服務。希望我們能在未來為您提供更好的服務。感謝您的支持，並祝您有美好的一天。

I rated only one star on Klook page but it didn't show up, that why I rated here. Only 4 stars above can be accepted by Klook, which is ridiculous. I've used Klook package many times even I know there are many negative comments about Klook’s service on social media. Eventually, I suffered the same thing that Klook’s service is nothing. Since I suffered the problems needs Klook to deal with their supplier, but Klook did nothing, which made me have to contact Klook’s supplier directly. Luckily, Klook’s supplier helped me up with only one minute!! I really don’t know why only an easy thing but Klook doesn’t want to spend a little time to help their fans. Next time, I will chose KKDay instead since they got more good comments on social media.

Hi Vivi, thank you for taking the time to leave us a review. We regret to hear that you encountered such inconvenience with your booking. Please allow us to look into your case further and assist you by providing your booking number. Your understanding is much appreciated.

I use this app and I like it. However, just one thing bothers me all the time when I used klook. I stayed in a city for few days and I booked some acitivities from my hotel. When it comes to the booking procedure, this app always asks me to put the hotel address or hotel info which I just gave from my previous booking activities. It bothers me, because the hotel info is quite long and takes time to finish. It would be nice if klook can modify the app to make it easier for a multi-klook-booking-user, if the user stay in the same place.

Thank you for supporting Klook Travel and raising your concern to us. We will definitely relay your review to the relevant department for further improvement and we hope to serve you better in future. Your kind understanding will be much appreciated. Thank you.