For no reason they blocked my account after I purchased viber out credits. Saying my number was a spam and I had to prove that I was a ‘real’ person, which I did and contacted their help, which was only a Bot, for multiple times. At my first attempt they asked me to solve a captcha question (selecting pictures) and after that Bot said they would unblock me within a hour and that didn’t happen. I submitted another tickets they just kept saying I couldn’t solve the captcha questions and asked me to keep trying but they didn’t even provide the option to let me try. Now my money was spent for nothing!
Hi, thanks for reaching out! Kindly provide your ticket number so we can look into it and expedite the process.