PLAY Wallet (WEMIX‪)‬ 17+

Cannot reset my password(with google login)

WEMIX wallet, the blockchain technology based decentralized wallet service can't help you if you have lost your password used for transaction signature of the digital asset etc. in WEMIX wallet.

Decentralized wallet service means that user has to manage all log in password, transaction password etc. and its responsibility is fully with the user.

The passwords are created based on a blockchain technology and the WEMIX wallet does not collect or save the passwords and it can't be modified unless the user changes it directly.

Hence, the responsibility of managing the passwords is on the user and WEMIX wallet also informs it with Terms of Service.

[Terms of Service]
5. 3. User Responsibility
Through use of the Service, you are deemed to have fully agreed that you are solely responsible for the use of login and password of your account, protection of any registration data provided for account creation, and for any actions conducted during account usage.

Therefore, the best option that you may do is to remember the passwords that you have used, or try out in Setting > Passwords change menu.

The passwords should have the following:

[Passwords rule]
• 8 ~ 20 characters
• Must include uppercase letter & lowercase letter
• Must include special character & number

Let’s support and thanks more power to us

We are glad to hear you enjoy using the WEMIX Wallet service. We promise to constantly improve the wallet in order to further provide you with a great experience

但是就是登不進去，一直顯示網路有問題

您好，我们是WEMIX团队。

首先，为此给您带来的不便，我们表示诚挚的歉意。

请访问PLAY钱包客服中心，并通过右上角的[提交咨询]向我们发送咨询。
我们确认后将立即进行答复。

https://wemadetree.zendesk.com/hc/zh-cn

再次给您带来不便，我们深表歉意。