Hi dev team. The app is very convenient to use. Hovewer I found an issue. When I added FTTB account additionally to existed phone number I cannot switch to FTTB acc. I see an error with message 'an error happened. We will fix everything soon'. Could you please fix it, because I cannot check the balance of my FTTB account in the application

When there is no connection / sim does not work it is close to impossible to connect to tech support: chat-bot is useless in this situation, it is impossible to call anywhere, and live chat is only supported when there is an available operator, otherwise you get a message “there are no available operators” and cannot send any messages. In this situation your customer service proves to be worst of the worst — there is no way to connect to tech support. And imagine if it means someone cannot get an sms from their bank to authorize an important and urgent payment because of this.It would be far better if you make it possible to just leave a message to tech support in the app for later when they are available — at least finding a wifi and connecting to an app is oftentimes possible. Even if there are no available operators at the moment — someone can pick it up later, but there shall be a way to connect without spending hours trying to catch a lucky moment when an operator is free.Also sending sms to authorize in a chat is strange for situations when the number stops working. If you are logged out of an app and there are no available operators online in web version you literally get blocked out of any customer service and cannot do anything because there is no way to receive that authorization sms. There are shall be other /additional ways to ensure security.Apart from that — neat and tidy app, design looks nice and user-friendly.

The app itself is good and convenient. It works as expected. However it has some minor drawbacks and the biggest one is that the widget fails to work correctly all the time on my iPhone 7. It either fails to load my balance or just shows the login button regardless of whether I’m logged in or not.Also when showing balance from a widget it seemingly runs a separate API call each time which causes the balance to be shown on widget after a while. This renders the widget useless as the whole point of a widget is to get information from a quick glance.Otherwise the app works good and is very convenient to get all required information quickly and to run all basic operations you might need.

I have an unlimited plan 2019. This is not the first time you automatically switch it to a random daily plan at the last day of the month. And when I perform a fixed sum top up = my plan’s amount, I see an extra charge for the new plan you switched me to. As a result, I can’t use my native plan, as there’s not enough money. Why do you even perform this automated switching?! I don’t need such a behaviour. I want to top up my account and get services that match the only plan I initially subscribed.Moreover, the button which allows manual top up for my plan doesn’t appear immediately after transferring the money to my account. And that’s very annoying, especially when you need to get an immediate unlimited internet.

When are you going to start following Presidential signed degree to be Ukrainian and English language. You do acknowledge again by presidential degree all communication on social media etc must be in Ukrainian language not Russian? Why are you discriminating against English language when Vodafone and Lifecell still support this? I ask the question as a Lawyer do you really want a lawsuit against yourselves for discrimination, including the fact you now have an American Director. Politely it’s time to change and revert back your applications to what they were originally.

Two main points that makes the app not user friendly:1. You cannot rely on usage indicators. It looks like they are updated once a day but pretend they show actual info. E.g. the app shows 6,5 Gb of the Internet available while the all Gigabites where used several hours ago :(2. When the connections are not reliable the app can load forever even after the connection is restored. I need to close and start it almost every time I move from one place to another.