Agoda: Бронюйте готелі та аві‪а‬ 4+

Eco-Friendly filter

Please add an option to find eco friendly accommodations, zero waste hotels. These are my priority and they are difficult to find. At the moment I have to search for hotels on google first

The Most Terrible Service Possible

I’d like to comment both on the application and the service here. When it is still possible to use app despite extremely slow and glitchy work, but when it comes to interaction with support be ready to get rid of common sense and appreciate impossible requests. I was asked to provide a physical photo of a virtual bank card. Still wondering how that should have happened in the minds of the support team. Instead of trying to assist with resolving my issue I was simply advised to cancel my booking and make a new one. No one attempted to make my user experience at least a bit more comfortable. Why don’t Agoda give yourself a function to assist customers by changing the payment method without unnecessary cancellations or at least warn in advance that unexpected checks may happen so you should be ready to waist a lot of your time. Moreover, all my questions were simply ignored so I believe all responses are simple AI or some sort of robotic script. This makes me think that if you are planning a trip and would like to be safe and secure about your accommodations — better use the associated Booking instead of absolutely useless and anti-service-oriented Agoda.

Відповідь розробника ,

Our apologies for the unpleasant experience. Please let us investigate the booking issues. Kindly email the case details to us at appsupport@agoda.com and include the case number #807651 in the subject. We'll get back to you soon. ^Sara

Scammers! Don’t use Agoda

I booked hotel via Agoda, and when I arrived to the address turned out this hotel is non-existent. I lost 320€ and spent the night on the street… Communication with support is awful, they take forever to reply and not really helpful, seems like they doesn’t understand situation at all. Agoda should give full refund and extra compensation on top because I had to spend the night on the street. It happened on a work day and I needed to work, I couldn’t work which caused me losing addiction money. Terrible service, they basically just scammed me…

Відповідь розробника ,

We are sorry to hear the unpleasant experience. Please e-mail your Agoda booking ID, request and your phone number to appsupport@agoda.com. We'll get back to you soon.