EcoFlow - Power a New World 4+

Charge/discharge notifications, resetting port buttons

Please add notifications about the full charge of the device and the discharge! I also ask you to add a setting so that after turning on the device, the buttons for the DC and AC ports remain in the state until it is turned off.
I am from Ukraine, and now we have constant problems with electricity. I use my EcoFlow RIVER 2 Max as a UPS for a gas boiler, and it is important for me that when the device is discharged, after the electricity appears and the device is turned on, the ports are turned on and the boiler continues to work without my intervention. Thank you!

Ответ разработчика ,

Thank you for taking the time to share your feedback with us. Your suggestion is well noted and will be passed to our product development team to see if they could implement any of these changes in future releases. Thanks again and looking forward to hearing more from you.

River 2, great but noisy

In general app is ok (but there is a room for UX improvements) and I like River 2 unit overall. I would put 5 stars if only you can make the unit silent. In UPS mode fan kicks in when power draw reaches about 70 wats. Fan always kicks in when charging from power grid socket, even when I limit charging power to the minimum allowed by the app 100 wats. It is really irritating to hear fans kick in to charge unit from 98 to 100 percents, please add a mode to lower the charge power to make it completely silent. It would be also a super great feature to have fan run at low RPM at relatively low load (30-50 wats) like this is implemented in notebooks, instead of scaring user by sudden loud 2-3 minutes fan cycles. PLEASE make it possible to keep unit silent for light usage and charging and it will get 5 stars!

Ответ разработчика ,

Thank you for your kind feedback. We are aware of this problem and are currently working on solving it. Please update your app and firmware to the latest version when you see an option.

Terrible App & Ecoflow River 2 Pro

A software update that suggested installing this app “broke” my Ecoflow River 2 Pro. No longer displays input and output voltage, charging time always says 99 hours. Type-c stopped working after this update. It is not possible to connect to a chat with an agent through the application. You sit in queue for 10 minutes, and then you get an error and you have to go through everything again. I contacted technical support via your email, I got no help or advice (only useless generated message templates). And today, in addition to all these problems, it began to show me that my device is connected somewhere else, although it is not so. And resetting the setting via the shutdown button, as shown in the manual, does not help.
I rate this it 0/5. This is my worst experience with a technology and app in my entire life