InStories Reels & Story Maker 4+

Hello! You answered me to send you a message in an App chat. And then you will solve my problem. But this app doesn’t allow my to do even this. It’s always show my that window in which I can choose photos, but i can’t choose them. There is no button “choose” .
When I try to close this window, it doesn’t want even to close. It’s appear and appear.

Hello! Unfortunately, this is a technically complicated problem. Our team is already working on it, but so far we cannot localize it. This problem is not a mass one, but an individual and rare one. Therefore, it may take some time to solve it. We apologize and hope for your understanding! 🙏

1) I have subscribed on your three days free trial period.

2) After two days of using I unsubscribed and deleted app. (Not because the quality of app, it is good. - I just don’t need it anymore)

3) after third day from the date of subscription money were debited from my credit card despite of unsubscription

I’d like to know why money were debited from my card and how to return it.
In the previous same cases in Reviews you wrote that after I purchase a trial period there is a warning that one year subscription will be activated automatically.
But it is not true.
Indeed, When you are trying to subscribe there is a warning that: “3 days trial - free. And starting from the definite date - 34,99 USD/Year”
And there is NO any words about “automatically purchasing a year”
Instead of it I received automatically a HALF A YEAR subscription for the price of a YEAR subscription, which I didn’t choose.
Actually, this situation seems to me a bit fraudulent, because in the minds of people trial period means free period of using (without charge) during which I will decide whether I need your app or not.

I really hope you will help me to solve the issue.

In the terms of use of our app, it's stated that paid subscription is activated after the trial period. There is a link to the terms of use in the app, and it's supposed that our users read these terms before using the app. It's a pity for us when our users don't read the tems and we have misunderstanding :( Payment can be made 24 hours before the end of the trial period, in accordance with the rules of the App Store. We have no influence on it. If you were charged, it means that you cancelled the subscription later than it was needed. Now, if you'd like to return the money, you can get in touch with App Store following this link - https://reportaproblem.apple.com/, since they handle all payment questions.

Hello. I have a huge problem: your app has stopped saving videos. I paid for an annual subscription recently and now I can not work in the application due to the described bug. Please tell me how to solve the problem, should I wait for an update with a fix? If not, I would like a refund for a subscription to a now useless application.

Please check if you have enough memory on your device for the app to work correctly. Also try restarting your phone, please. If it doesn't help, could you please contact us in the app chat? We'll look into this case.