I often use the Infobus application, a very convenient service. Last time I took tickets from Mukachevo to Europe. There were no direct buses, but with the help of the service I found flights with a convenient transfer (a small gap between buses and from the same bus station).We traveled by 3G Bus, comfortable buses, with air conditioning, comfortable seats, they give out water and croissants, polite drivers. I want to pay special attention to the support service: everything is clear, fast and to the point. I needed to change the boarding place, they clarified everything and sent new tickets, reset the bus number and drivers' phones.I am very satisfied and recommend it to everyone.

It’s really easy to use the application, search for the tickets and book them. Paying via Apple Pay is a great option. Of course there are might be some issues with the carriers, but I understand that it’s not the fault of INFOBUS.I had a problem once when there was a significant flight delay and a booked bus ticket after which could have been missed. The customer support was really kind and changed the ticket to a later departure time.Thank you!

The app itself is working normally, however the quality of service you will receive next is not guaranteed to be adequate.So, I bought tickets using this app in January for route Kyiv - Wrocław, and just 1 day before departure, infobus manager phoned us informing that our bus was cancelled. She offered a different company going same route and almost same time limits. Infobus rating was showing that this logistics carrier has good rating 4/5. We agreed, but next day when we came to bus station, it appeared that bus driver was knowing nothing about our tickets and spent 20 minutes phoning somewhere to find out about us. But worse started happening at Ukrainian Polish border, when it appeared that bus driver had problems with documents, and bus was stopped for long check. During this time bus driver just closed the bus and left somewhere, leaving passengers inside. So the bus got stuck for almost 7 hours, but all other buses were crossing with no problems. Because of such delay we missed our plane. Then we contacted Infobus for refunding the cost of the tickets, and they were telling us for 2 weeks to wait, and after that they informed us about refusing in refund.This situation cost me much money plus high stress. That is why I warn all future clients of infobus to think twice if they want same experience as me.

Had a situation, when i bought 3 ticket during 1 day in this app, and still I could not leave the town. 1st ticket: I was informed that bus changed rout and will not appear in my town to grab me, 2nd & 3rd tickets: uses never appeared. Answer of Infobus support: we are not responsible for buses. Really, so why the hell are you selling tickets and mess people plans?The app itself: i could not even leave leave the feedback on those buses, because tickets were ‘canceled’. Really? If bus does not appear and tickets are cancelled its still the user experience, the very bad one.Besides, application spams with tones of useless notifications. You are situational app, I will not use you if i’m not going to travel, why bothering me with pushes? You just force users to turn off notifications at all, so will miss important ones. Guys, work on UX, its horrible