My Vodafone: мобільний звʼязо‪к‬ 4+

The most incompetent review

Hi there. :)

I am not verbose at all. The two things I want to say about:
1) support / service team. I tried migrate from physical to e-sim, but some difficulties prevented me to did that. Very kind man (I mean, a support) helped me just in 1 minute. Every one knows that feel when you want to thankful somehow to that person, but he just does his job.
2) application. Simple and clear. These two words say a lot to many of users. I am one of them. I just don't remember when I used special codes to see some information about my tariff or how many days left to top-up. Everything in-app.

Thanks, Vodafone team!

Ответ разработчика ,

Thank you for such a very nice review! We are very pleased to know that the application and our specialists have become useful for you♥

Financial manipulations via app

If I could rate my most recent experience with the app and company as -10 I would probably do that.

Y-day I was crossing border from Ukraine, and was ordering a roaming service and used the app to cover negative balance on my account. An hour later, with the required sum paid two times and money going out of my bank account, I am still with no service. I am taking a nap in a bus (it’s almost midnight) and see that the debt started to increase rapidly as money are still not on my balance (despite I paid twice from different banks!), but roaming services switched on. Hotline is not reachable due “all operators being busy” - again, it’s midnight.

So in the end of the story, it’s 3 am in the morning, Im at the bus station in a foreign country, with no phone connection or internet to call Uber - I am using taxi apps, so obviously, I don’t have cash on me to get to my Airbnb rental. I don’t want to get into the details how I got myself out of this situation, but I am confident that by mishandling my payments Vodafone did put my safety as a woman, mental and physical well-being in danger.

My account eventually has been unlocked few hours ago - after about 15 hours full of stress and energy consuming conversations with a chatbot, but I received no explanation from the company what happened and where have the money been all this time.

Think I am changing the carrier at the first opportunity, luckily you can now do that and keep the number.

Ответ разработчика ,

We are sorry that you encountered a problem while using it. 😢 It is important for us that everything is fine. Please write us your problem in more detail at https://my.vodafone.ua/chat. We will do everything to eliminate the difficulties as soon as possible.

Дуже не задоволена роботою додатку та сервісу

In a frontline city it is difficult to be left without the ability to call, and your tariff replenishment service is still that challenge, then the tariff changes, then a fee is charged for something else and all the time it turns into pumping out additional money. I connected the tariff without a promotion of 180 UAH, in the evening I received an SMS about replenishing 180 UAH, and at night the tariff was already 200 UAH and so on every month. There was no SMS notification about the end of the tariff or the promotion. At the moment, the tariff is already 200 UAH in the application. That is, the application works without my participation. In the future, I will take screenshots from the application so that there is confirmation. The work of the application is not informative. And why not make it so that when money comes to the account - automatic replenishment of the account, without any Internet disconnections or turning off the phone