Since I don’t know where to send a bug report, I’ll just write it here.On a main screen(after logging in), if I tap on SMS icon, I see how many and I have, but there is a word “unit” under the number, which means... what? Probably it just should not have been shown:)And a second small problem: on the same screen, under the circle I see text “updated on ...” with a small “refresh-like” arrow on the left. This text overlaps with the arrow, when it is too long, for example “Updated on 13 September 10:27”. I have a screenshot of the bugs, if you need:)

So first support is responding for al long time, but ok, they responds relatively in normal time if not to consider the following.The issue is that as far as I see they analysed wrongly my case with removing money from my account. And I really did not feel like they try to understand my point from customer perspective. I done every per sms reminders and still it removed some money before new month start without informing me and later started daily costs.I did not used mobile internet but it removed costs for it for some reason (probably because customer support disabled/activated internet while checking reason while I was not using it at all. So I see that I lost money for some sms before new month start (probable something with face time - not sure because I neber used mobile internet during that week), but I only received feedback that it I am wrong and I lost money for some mobile internet (which actually were removed when customer support checked my internet without even me using it). I am not sure for which sms money where taken per transaction history, I never send sms.What made me mad that instead of having chance to explain my point or receive actually correct reason (which still not very good for me) I received message that chat will be closed in 2 mins ( and history as I understand will not be saved).Summary: I am not sure next month I would not have same issue, this issue was not resolved.I cant receive actual help from customer support and replies from them were not in the most friendly manner.

If I could rate my most recent experience with the app and company as -10 I would probably do that. Y-day I was crossing border from Ukraine, and was ordering a roaming service and used the app to cover negative balance on my account. An hour later, with the required sum paid two times and money going out of my bank account, I am still with no service. I am taking a nap in a bus (it’s almost midnight) and see that the debt started to increase rapidly as money are still not on my balance (despite I paid twice from different banks!), but roaming services switched on. Hotline is not reachable due “all operators being busy” - again, it’s midnight. So in the end of the story, it’s 3 am in the morning, Im at the bus station in a foreign country, with no phone connection or internet to call Uber - I am using taxi apps, so obviously, I don’t have cash on me to get to my Airbnb rental. I don’t want to get into the details how I got myself out of this situation, but I am confident that by mishandling my payments Vodafone did put my safety as a woman, mental and physical well-being in danger. My account eventually has been unlocked few hours ago - after about 15 hours full of stress and energy consuming conversations with a chatbot, but I received no explanation from the company what happened and where have the money been all this time. Think I am changing the carrier at the first opportunity, luckily you can now do that and keep the number.

In a frontline city it is difficult to be left without the ability to call, and your tariff replenishment service is still that challenge, then the tariff changes, then a fee is charged for something else and all the time it turns into pumping out additional money. I connected the tariff without a promotion of 180 UAH, in the evening I received an SMS about replenishing 180 UAH, and at night the tariff was already 200 UAH and so on every month. There was no SMS notification about the end of the tariff or the promotion. At the moment, the tariff is already 200 UAH in the application. That is, the application works without my participation. In the future, I will take screenshots from the application so that there is confirmation. The work of the application is not informative. And why not make it so that when money comes to the account - automatic replenishment of the account, without any Internet disconnections or turning off the phone