My Vodafone 4+

Stay in touch

VF Ukraine, Private Joint Stock Company

    • Free

iPhone Screenshots

Description

With the updated My Vodafone app, it is easy to manage your number and take care of your nearest and dearest!

– Just one glance and you already know your balance, remaining GB and minutes.
– Check the terms of your tariff and compare it with others in one touch.
– Top up your account for yourself and your loved ones on time and with no commission.
– Exchange bonuses for gigabytes and other gifts. We have lots of them.
– Leave extra troubles to us. If necessary, the app will remind you about important issues.
– Do you have any questions? We will be pleased to answer them in the chat.

And also add the numbers of your relatives and make sure that they always stay in touch.

What’s New

Version 4.0.5

NEW FEATURES
– when topping up the account, personal offers with gifts may appear
– added the validity period of GB for additional roaming services in the "Allowances" section
– you will also be able to receive push reminders about the expiration of some services
– if you liked the story, you can like it

Ratings and Reviews

4.4 out of 5
60.5K Ratings

60.5K Ratings

MitrikSicilian ,

A useful app

Since I don’t know where to send a bug report, I’ll just write it here.
On a main screen(after logging in), if I tap on SMS icon, I see how many and I have, but there is a word “unit” under the number, which means... what? Probably it just should not have been shown:)
And a second small problem: on the same screen, under the circle I see text “updated on ...” with a small “refresh-like” arrow on the left. This text overlaps with the arrow, when it is too long, for example “Updated on 13 September 10:27”. I have a screenshot of the bugs, if you need:)

Developer Response ,

Please contact us at my_vodafone_support@vodafone.ua and provide a phone number. Experts will contact you and help you!

dolshen8 ,

Financial manipulations via app

If I could rate my most recent experience with the app and company as -10 I would probably do that.

Y-day I was crossing border from Ukraine, and was ordering a roaming service and used the app to cover negative balance on my account. An hour later, with the required sum paid two times and money going out of my bank account, I am still with no service. I am taking a nap in a bus (it’s almost midnight) and see that the debt started to increase rapidly as money are still not on my balance (despite I paid twice from different banks!), but roaming services switched on. Hotline is not reachable due “all operators being busy” - again, it’s midnight.

So in the end of the story, it’s 3 am in the morning, Im at the bus station in a foreign country, with no phone connection or internet to call Uber - I am using taxi apps, so obviously, I don’t have cash on me to get to my Airbnb rental. I don’t want to get into the details how I got myself out of this situation, but I am confident that by mishandling my payments Vodafone did put my safety as a woman, mental and physical well-being in danger.

My account eventually has been unlocked few hours ago - after about 15 hours full of stress and energy consuming conversations with a chatbot, but I received no explanation from the company what happened and where have the money been all this time.

Think I am changing the carrier at the first opportunity, luckily you can now do that and keep the number.

Developer Response ,

We are sorry that you encountered a problem while using it. 😢 It is important for us that everything is fine. Please write us your problem in more detail at https://my.vodafone.ua/chat. We will do everything to eliminate the difficulties as soon as possible.

ihudak ,

Switch to another number stopped working

1. I have many phone numbers registered in the app. Earlier I could switch from one to another and see balances on all my numbers.
Now I can see just my primary phone number and now way to switch to others
2. Many menu items stopped working. For instance, “numbers administration“, “services”. When open “Bonuses”, the only way to go back to the main screen is to kill the app and reopen it.
Looks like the app is written by 1st grade students. And no one tested it before publishing.

— after having reinstalled the app, it started working well again.
So the problem occurred when updated from past version to the new. The problem reproduced on both my iPhones, so it is certainly exiting.
What was good: all my registered numbers remained and synced back.
What was bad: support did not suggest any workaround when I reported the issue.

Developer Response ,

Good afternoon. We will be grateful for the description of the complexity with the authorization number to us on the mail my_vodafone_support@vodafone.ua

App Privacy

The developer, VF Ukraine, Private Joint Stock Company, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Identifiers
  • Usage Data

Privacy practices may vary based on, for example, the features you use or your age. Learn More

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