Paysend: Переказати Грошi 4+

Hello! I am from Ukraine, I live in Italy. Why don’t they transfer money from card to card in Ukraine, it’s not available due to the poor quality of the photo on my documents, what kind of nonsense? I tried to take a picture with a rosary, but alas, our documents could not be accepted!

Hello,

Thanks for your feedback and sorry for any inconveniences.

Unfortunately, the information provided is insufficient for us to find your account and assist you further. When you have a moment, please reach out to us by email at success@paysend.com with the phone number associated with your Paysend account. We’ll be pleased to look into the issue and help you further.

Kind regards,
The Paysend team

I have been using it since 2019, and during this time I have already been blocked several times without warning and required to undergo identity verification. and If earlier it was motivated by the fact that my document was expiring, then the last time they outdid themselves. I was accused of not following the rules and having several accounts, but the duplicate account I created at the very beginning was deleted a long time ago! But it looks like something went wrong in their system and now they accuse me of violating their rules. In general, the service itself is not bad, but the level of technical support staff is low. This is disappointing.

Hi there! We are sorry for the inconvenience. Being a regulated financial institution, Paysend is obliged by the applicable laws and regulations to collect certain documents and information from you, including information about you in order to upgrade your sending limits. It’s a standard procedure which is carried out by most money transfer services.
If you have any other questions, please let us know, we will be happy to assist you.

Hello, how can I contact the support service to verify my identity using photo documents, because the chat in the program works strangely, I have been waiting for a response from the first free employee for a very long time.

Hello! We are sorry to hear that you have encountered difficulties using Paysend. When you have a minute, please get in touch with us via email success@paysend.com. We'll be pleased to assist you and tackle any issues that occurred.