Promova 4+

I really appreciate your hard work, the app is amazing and could provide useful vocabulary, but there are some bags with answering on tasks, where you need to translate some word into another language (in my example - Ukrainian word to English), there maybe task to translate audio word, or the written one. All correct answers are always the last option out of 4. I could even not read or listen to the task and just press the last option. So I kindly ask you to have a look at this issue)

Dear Nikita!

Thank you so much for your 5-star review and for notifying us about the issue you've faced. We greatly appreciate your positive words about the app and your constructive feedback.

We are sorry for inconvenience this bug might caused. We will make sure to pass your message to our Product Team for consideration. We are committed to delivering a seamless user experience and your feedback helps us improve.

In case you encounter other issues or have any suggestions, please feel free to contact us at support@promova.com.

I do not recommend this application. I believe it's just an attempt to rip people off without any individual approach. After taking the test and purchasing the B2 course, I received materials at a much lower level than my actual proficiency. I was offered a Business English course covering basic professions such as CEO and project manager, as well as the differences between "employee" and "employer." It's definitely a level far below the expectations provided at the beginning.

Additionally, I am disturbed by the constant attempt to sell additional materials, making me feel that the offer is unfair. The test level questions do not align with the actual material level, making the program seem imprecise and ineffective. In the current situation, I see no benefits in using this application. In my opinion, it's a money-grab without any real valuable content or support.

Unfortunately, my previous inquiry to support went unanswered, further increasing my dissatisfaction with customer service. I expect a refund as, after one login to the application and seeing what they want to teach me, I lost interest in continued use.

Dear Learner,

We're deeply sorry to hear about your negative experience with our application and the dissatisfaction you've encountered with the content and customer service. Your feedback is crucial in helping us improve, and we apologize for falling short of your expectations.

We understand your frustration with the discrepancy between the test level and the actual material provided, as well as the perception of constant attempts to upsell additional materials. We strive to provide a valuable and personalized learning experience for our users, and we regret if we have not met your expectations in this regard.

Regarding your request for a refund, we understand your concerns and will prioritize resolving this matter promptly. Please reach out to us directly at support@promova.com with your account details and refund request, and our support team will assist you accordingly.

Once again, we apologize for any inconvenience or dissatisfaction you've experienced, and we appreciate your feedback as it helps us improve our services for all users.

I am a nerd, at the same time still a human. This app is cute. But: you can’t revise anything, only start a piece of lesson from the beginning (and if you do so you have to finish the whole lesson otherwise you’ll loose the “tick” that will be annoying you with “progress 3%”). Also, you can’t omit things you clearly know and don’t want to spend your time on. This is something that would be helpful with a problem explained before too If you’re not ready to invest into nice revising feature - just let me “finish” the class earlier or at least tick things Im too familiar with to spend my time on it. I will keep this app for a few days still but it’s a pity to treat such a nice idea this way…

Dear Learner,

Thank you for sharing your feedback with us. We appreciate your insights and understand your concerns about the lack of revising features in the app.

We're continuously working to improve our platform, and your suggestions regarding the ability to revise content or skip sections you're already familiar with are valuable to us. We'll take them into consideration as we develop future updates to the app.

In the meantime, if you encounter any difficulties or have further suggestions for improvement, please don't hesitate to contact us at support@promova.com. We're here to assist you and ensure you have the best possible learning experience.

Thank you for giving our app a try, we hope to address your concerns and provide you with a more satisfying experience in the future.