Rakuten Viber Messenger 12+

Good messenger for everything but with some issues…

Hi dear developers and colleagues!
Your app still having very good connectivity stability in comparison with competitors! Especially than the Telegram, the latest updates has become many options that you have not, but severely decreased video and voice call quality and stability.
Separate thanks for adding the ability to clean the cash files… but in this tool I’ve see something more declarative than useful. There’s a big difference between cleanable data amount that displays Viber and iOS, and that’s a little bit confusing. The more visible this difference when user leaves some chat with big amount of multimedia and then attempting to clean the data. I’ve seen that several times on my device, when iOS reporting usage amount more than 3 gigabytes, while Viber declared only 160 megabytes… please double check that! Sometimes the data amount are very important, especially when a user has limited space left. Thank you for the hard work! Keep moving!

Ответ разработчика ,

Hello and thank you for taking the time to write such a detailed review. Your feedback helps us improve and we appreciate your input. If you have a couple of moments, we would like to gather more information on the occurrence of the challenges you had brought up. Do you mind contacting us via: vb.me/store-en

Good app

It’s a good app, one of the greatest even. The only minus it has, is that it has ads. The other things are great! It’s easy to use viber, and easy to message somebody with it.
And plus when I deleted Viber on my phone because I didn’t have enough space, I opened it on my IPad, and I had to log in again. When I logged in, the chats were blank, and there were no people in them. Now, I was added to the groups once again, but I still don’t understand why did I have to log in when I deleted it on my phone, if I didn’t delete it on my IPad.
But never mind all that, thanks for the great app!

Critical bugs need to be fixed.

1. For some reason Viber doesn't see some of my contacts in my phone. It says "this person is not your contact". When I try to save a contact, it saves it at first, but after two seconds the "Save" button appears again and the contact is defined as "unsaved". Nevertheless, it will be saved several times in the phonebook. And access to the contacts is allowed.
2. Contacts and messages partially or completely fail to synchronize with my iPad and PC, under the same account. Neither updating nor reinstalling the app solves the issue.
3. When making calls between two subscribers, the quality of connection jumps from "excellent" to "bad" rapidly, words are lost and the conversation is often interrupted. And this happens regardless of the network quality and signal strength of Wi-Fi or 4G.

At the end of the day, these three bugs are already critical enough and should be fixed as soon as possible.

Ответ разработчика ,

Hi,

Our latest version release addresses and corrects this issue.

Please visit https://www.viber.com/dl or go to the App Store to download the most recent version of Viber.

If the new version is not available to you yet, you should check it again later.

If the issue still persists after update, please let us know.