Samsung Galaxy Buds 4+

I really like headphones, but when one of them stopped connecting I was disappointed

I have tried to clean, reset, reconnect, charge fully and everything possible that can be found on the internet. Left bud still doesn’t work after the latest update
Upd: IPhone 11. Left bud is fully disconnected although charged (based on what case shows when you put a bid in). I tried to reset and connect as instructed, but phone can’t see bud(LE) in Bluetooth

Відповідь розробника ,

Hi there! This is highly unusual and we apologize for the inconvenience. Could you please tell us your iPhone model?
If the Buds+/Live are not working for one ear, this could be a hardware issue. Nevertheless, please check the app to see if both the Buds are charged up. If so, we'd request you to report this issue through the app Contact us.
Tap on the 3 dot menu in the top right corner> Contact us> Report a problem. A prompt will appear asking to Send system log, select always. In the next page, write your problems in details, select the frequency of the issue and make sure "Send system log" box is checked. Then tap on send.

Descrimination of apple users

Wheb are you making the app for controling the galaxy buds pro 2? Or at least adding them here, i love samsung, my previous phone was note 10, and i also love all samsung accessories, that is why i bought conventional galaxy buds pro 2, and still feel those are the best on the market, but they do not have those fancy app for controlling, please kindly advise, when you add them?

Delay in sound

I like this device, I’m no gonna lie but there’s this one problem I just can’t seem to look over and it’s the delay in sound after screen recording a video while connected to the Buds Live.
It works fine with Instagram but any other app is just messy.
Literally a very bad problem that needs to be fixed ASAP.
And even worse, I can’t even report a problem via the Contact Us feature

Відповідь розробника ,

Dear user, we are really sorry to hear of your troubled experience. We'll inform the development team about this issue, thank you for bringing this to our attention.
If you are having trouble reporting an issue via the app Contact us, please make sure you are logged into your Samsung account. Here are the steps to sending an error report: Tap on the 3 dot menu in the top right corner> Contact us> Report a problem. A prompt will appear asking to Send system log, select always. In the next page, write your problems in details, select the frequency of the issue and make sure "Send system log" box is checked. Then tap on send.
Could you please let us know at what stage you are encountering a problem?