Sony | Sound Connect 4+

The app is quite nice, but the problem is that my wife can’t use it because she doesn’t speak English. Ukrainians interface is missing despite of the fact that it is mandatory according to the local legislation. We have chosen famous international brand and now we can’t use the product as we should. Minus star for this.

Use the app with XM4 headset and usually 2 devices- laptop and phone. Every time I move around my apartment or office while being on the call with customer or family I hear lady says “Bluetooth second device disconnected” and other such things. On Sony support forums support employees say that these messages are “important” and can’t be turned off. That’s complete nonsense. What’s more important: let me know about dropped device connection OR let me listen what the other person on the call says? Important things include natural disasters and wars happening around, but definitely not me going out of range of my laptop’s bluetooth. Dear Sony, the headset is awesome! Please listen to your customers and make another switch in the app allowing to disable “important” messages as well. Every headset I’ve used before had option to replace voice notifications with beeps of different tones. If you want to stand out you can have two switches instead of one. But please do it.

You already support different languages for spoken notifications in XM4, please, add one without words but with different short sounds, so the users who are already well acknowledged of device features could have feedback and notifications without the need for long-worded spoken notifications which are good for discoverability of device features and states, but are absolutely terrible UX for experienced users, since they no longer provide additional information in those 5 seconds when they obscure actual content I am listening to, such as calls or music. As others already noted, we do not really need to hear “Bluetooth second device disconnected” phrase in full for the 100th time, and could use a distinctive beep, like XM3 had whenever it suddenly lost Bluetooth connection.