Tinder: новые знакомства и ча‪т‬ 17+

Random ban and unresponsive support

Reactivated my account after a few years of pause. After some time of using, Tinder banned my account forever referring to Terms of Use which I violated. I honestly don’t understand which item have I violated and after few iterations of communication with support I keep receiving canned responses. The support never answers my questions and just ghosts me, although in the past I never got banned and everything was fine.
So unfortunate to see how a great service in the past is now spoiled by bad automation and unprofessional support team. On the same time “Tinder swindlers” still remain on the platform, while good people with healthy intentions get banned for nothing.

Ответ разработчика ,

Thank you for your comment. We're sorry you didn't enjoy your experience on Tinder. Your feedback is important to us, and we appreciate you taking the time to share your thoughts.

They can ban you for no reason

Whoever wants to try Tinder, please, be careful with this app. At some point in time it can ban you without any explanation or reason.
In my case, I haven’t used the app for almost a year and decided to return to it. Despite the fact that I didn’t have a conversation with any user during this time, haven’t uploaded any inappropriate images or have done anything else that would break the terms of use, they still banned me FOREVER. After several attempts to contact the support team, all I got was their “we don’t know what happened but we can’t help you”. Really?! So, you can just ban me without explaining anything?!

Tinder, you better get rid off this support team that doesn’t know how to work properly, lacks professionalism and doesn’t put ANY effort. I have made a premium subscription and was enjoying the application for a long time up until today. Hope that you will lose more users so that maybe one day you will learn how to deal properly with your customer. My advice for all potential customers: don’t waste your time on this app, there are many more reliable ones like Badoo that maybe not as convenient, but at least they won’t ban you for no reason and steal your money.

This app is constantly making mistakes

I was registered on tinder pre 18 years old age. I made a mistake to have fun so they banned me. When I tried to renew my account by sending my ID because now I am a full grown adult, they simply won’t let me. I wrote a letter to tinder regarding returning back to my account using phone number and they told me it’s not happening. It is written in your app policy that once a user is a full grown adult, they can use tinder freely knowing the policy of this app. But there is no single sentence about not letting you to use tinder if you are a full grown adult. It is written in the app «come back when you are 18»
Well, I came back and now you are telling me that I can’t use the app? And your customer service wasn’t any different, they didn’t explain to me on why exactly I can’t use tinder again if my ban during my underage was temporary and not permanent. Can you fix this problem because the amount of these happening on this app is overwhelming. U r losing so much potential. U can check my account, there was not a single policy disturbance except being underage. And being underage is a temporary until you are right age:) Can you explain this for me? Am I missing something? Cause I am sure as hell not