Uber - Замовити воді‪я‬ 4+

I like Uber in general, but it still can be better:
1) please fix application not to “hang” sometimes (couple times I had an issue seeing the car 3minutes away for the 10 minutes. When I couldn’t reach driver by the phone, I had to cancel trip and order other car. That was not dependent to internet connection on my side, since I could search the internet and order other car immediately).
2) Also give an opportunity to write free-form comment about car or driving quality as feedback after each trip, because default options are not correct sometimes and free-form comment needed.
3) give possibility to complain on driver if needed (not possible if I had to cancel trip)

Uber got so much worse lately and all the things you guys do trying to retain the user… it’s all just getting worse.

Today I needed a taxi to go to the railway station and while Uber didn’t even ALLOW me to cancel the request since I catched a taxi via another app and didn’t need it anymore. I was in a hurry, counting each minutes before departure and Uber was still “catching” me a car and didn’t even notice about progress or whatever was happening (if you allowed me to cancel, there would be no problem or concern). So when I was already sitting in the train and the minute it departed I got a notification that Uber driver arrived lol. I was so sorry for the driver to having unnecessary ride, was still charged for non-appearance (surely) and totally puzzled with my user experience. Like why you just didn’t allow to cancel the request in the very beginning?

Used to be a huge fan of uber but now it’s just pathetic and totally not friendly either for user or for driver. Good luck in charging customer for the trips they didn’t want to make but have no ability to cancel

I forgot IQOS in the car and noticed it as soon as I got out of the car because I wanted to smoke. and wrote to Uber a notification that the item was forgotten and they connected me with the driver, who answered me and said that he had found my IQOS and would bring it to the reception in his free time. but I also dictated my number to him so that he would notify me that he had brought it. on the same day, 4 hours later, I asked at the reception at points a and b if anyone had left IQOS, the answer was negative. I asked the next day, and they still didn’t leave anything for anyone. and after that I left a request for a call from the driver 4 times, so I can no longer call him myself according to Uber rules, and no one called me back in 3 days. and in the end my item was not returned. and the Uber assistant wrote a letter saying that the driver gave me the ride, although I didn’t receive it. it's horrible. I didn't deserve this kind of treatment. The driver’s confidentiality is still preserved, but he is sent a request for a call from a client and he ignores it, just like Uber itself. This is not a small thing and requires investigation.