Uber Eats: Доставка ед‪ы‬ 12+

The courier refused to deliver food to my number because he indicated that he believed that it was not safe, the result is that the courier did not reach my apartment did not provide me with my food and when I answered his messages he stopped answering me return my money to me my order was not delivered otherwise, this is a scam or cover-up on your part, I will write in the reviews that you are doing the wrong, dishonest work, Also, the courier did not contact the security guard to call me back, the courier simply did not have the opportunity to call, I assume that he did not even have the Internet either his mobile phone was not topped up, return my money to me, this is theft on your part

I was robbed today by Uber eats. I was waiting ages for my order and courier was changed. I was getting impatient that it takes so long and was checking my app constantly. Then all of sudden I received a call that courier is trying to contact me. I have sent her a message immediately and tried calling her , I was at my door as my order said “meet at my door” but there was no sign of anyone trying delivering my order . She would read my messages but simply ignored them and didn’t answer. On the app order was marked as “completed” but I never received it. I was trying to sort it out with customer support but they simply refused and didn’t even bother checking records. Later invoice arrived and even invoice had a wrong address that is not mine and wasn’t in my order. I ended up processing another order which has arrived cold and soggy… and then deleting my Uber eats account as I don’t want to experience this ever again. Horrible!

I have ordered burgers with french fries. And after delivery guy picked up the food from the restaurant I have received a message that he will deliver one more order on his way to me! So I received my food cold, fries were like smashed potatoes.

But the most annoying fact was support reaction. First of all you can’t contact them directly and have to investigate where you can write them. But after I have reached them they simply answered that they are sorry, but no refund or any other compliments will arrive from their side. Do you really think about your customers’ experience?

You implement absolutely strange optimization (your clients pay twice for one delivery guy service, you are so smart), client is totally disappointed. But you answer that you will not do nothing with that. So, one star and one more disappointed client