Housing Finance Bank Uganda 4+

I have spent 3 days trying to login to my account and with the correct pin being entered. The app just tells me “okay!” And it stops there. I cant see my bank account balance. Or even enter my account. Unless the bank wants me to move 2 districts just to check my account balance at Kololo. I decided to uninstall the app and reinstall but the onboarding process is way worse. After inputting the correct registered phone number and pin, waiting for the recreate code took me 5 mins after i gave up and onto the second attempt with the correct recreate code from the bank. The app then tells me “ Error device mismatch” what the hell does that error even mean? And what should i even do next? No recommendations, no articles for help, All i needed was to login the app, confirm a payment because some times the bank doesn’t even send notifications when a transaction is made. And the customer helpline, it just doesn’t go through. When you use other banks’ mobile apps you get to realize HFB just doesn’t put enough effort in their mobile apps, IOS version in particular.

Not sure if am a lone....but the app keeps shuting down at login...am using ipad air 2

Update was long overdue. But I’m not certain whether I’m the unlucky one but the confirmations are weird. I’ve been trying to pay yaka. And after entering and confirming everything, the app says ‘okay’ but I get no details. Or confirmation of payment.
Interface is a great improvement but still lacking, can’t you at the very least use commas to separate thousands? Writing 100958965 is difficult to process. 10,095,895 is much easier. Come on y’all can do better than this.