My Airtel Afric‪a‬ 4+

This was what I was waiting for, an Airtel app on iOS. It’s a wonderful app, thanks developer. If you may just include OTT payment option for Airtel Uganda. And other services like data share etc.

Hello Airtel Money,

It’s been nice and fun while it lasted. But it’s about time we part ways. As a loyal customer of 13+ years, as an entrepreneur, a marketeer & a business developer I want to let you know from my meager experience that it is inconsistent branding and counter productive behavior to have a functional app and a caring image in the public but then make no consideration or offer actual support & help for loyal clients in their times of need. I didn’t ask for much, just a simple reversal for my first and only error. But I’m shocked and taken aback by your despondency and callousness. After 21 minutes on the phone and about 11 hours I honestly had no choice. Otherwise the app is solid. I loved it. That said I will never transact any money or any business over Airtel beyond my current balances. Now I’ll simply take calls using your SIM card as my home phone. I’m even taking the number off my business cards.

Also clients shouldn’t first vent, make a damaging tweet, act desperate or become an agent to warrant your respect & timely support.

Well done.
Consider me gone. 🙏🏾

Thank you for the recent improvement of adding additional lines to the app. I have been using this app for more than a year now, my conclusion is that features that should have been a part of the app are fixed as an afterthought. For example, voice minutes balance hasn't worked for me, ever, always reflecting a zero balance when I last had a zero balance years ago. Yet it was designed into the app. The check balance function under manage account does not work, why include things that don't work?