Wella 4+

so i’m trying to just look at the price of a bleach powder from the wella company to compare prices. and i can’t look at it the prices because you have to try to buy it first to know the price. so i just spent 10 minutes on making an account to try to add it to my cart, but then it was like the website was frozen, but it wasn’t. i could look at other products and it would load normally, i just couldn’t add anything into the cart. so i downloaded this app to see if i could figure out something else, and now i know that it’s out of stock. it’s just kinda disappointing to not know the original price of the product. :( but i heard the product i was looking at, is a really good one for damage control, used by professionals. i’ll just find it somewhere else 🏃

Thank you for your feedback! We apologize for the inconvenience you faced – it sounds like you were trying to look at one of our professional-only products, which are available exclusively to licensed professionals. If you are a licensed professional and are having trouble accessing your account or pricing, please send us an email at wellaonline@wellasupport.com or a call at 877-242-4451 and we’re happy to assist!

Please bring back the old app! When i want to check a shade on the shade chart, I don’t want to wait 20+ minutes for the swatches to load, then show me where i can buy the color. the swatches are low quality pictures and doesn’t show it on the whole head like it did in the old app! Wellastore is slow, buggy, and just an overall hassle to navigate. Not to mention I’m a student, and it won’t let me log in unless I have a license number. There’s no student option! Where’s the education portion of Wella we used to have??? smh.

Thank you for your feedback regarding our new mobile app.
We understand the challenges you have faced, and we want to assure you our commitment in addressing these issues to improve the overall performance of the app. For access to our Education content, you need to first create an account on Wellastore.com and use that information to log in to the App.
There is an option to create a student account on Wellastore.com which provides you access to all of the videos and information about the brands in the Wella Company portfolio.

Please fix the issue of it being impossible to order because of the app clearing or adding items for no reason. I’ve had to go through our rep for the last three weeks to order.

Thank you for your feedback. We've fixed the issue causing items to clear or add unexpectedly. You should now be able to order smoothly. We apologize for any inconvenience and appreciate your patience. If you encounter further problems please send us an email at wellaonline@wellasupport.com or call us at 877-242-4451, and we’re happy to assist!