Авиабилеты, отели, жд онлай‪н‬ 4+

At first, the hotel booking price looks affordable, but once you finish booking process, the total amount suddenly increases due to hidden fees (even the attached information before booking does not specify the additional fees or partially specified). Customer support team can't help you in any way, don't count on it.

They use a classic drip pricing tactic — showing you one price upfront and then, after booking, they show you the full booking information, which may include additional fees! Be extra careful while using this app!

Hi! We're so sorry to hear that :( The prices we show to our customers are taken from global reservation system, they're settled by booking providers, not our service. Prices might increase, indeed, changes might happen any moment as the settlment process if live and dinamic. If this happens we always inform our customers about it before the final payment is done, as we understand how important it is to be sure in your reservaion.
You can always send the screenshots to our support team via app chat or email support@onetwotrip.com to check if the pricing is correct and there is no mistake about it.
Hope your opinion of our service will change in a better way! Thank you for the feedback.

No response from customer service! Lost cheap ticket fare because of them! DO NOT USE them unless you are ready to loose money. Tried to change my ticket 4 days now and zero answers from the customer service. Called their desk, wrote to their chat and their answer was “your request to change ticket is in queue and will be processed when time comes”. Meanwhile I lost the cheap fare. They don’t understand the fact that longer they process the request, more money customer looses as fares get more expensive day by day. And I am so called VIP premium customer. Stoped using them and switched to another agency. Wishing you the same!

Good day! Due to recent events, our support is overloaded. We receive thousands of requests every day, unfortunately, it is not possible to quickly help everyone. Though, we do understand your disturbance. Please add your order number to the comment, so we could check all the information and tried to help you!

Tried to make a airline ticket reservation just now and the app wouldn’t let the calendar to show the whole month of September, only first two days. When on the search result page one can go to as far as September 8, 2023, but after that it suggest to choose dates and the calendar hides all but first two days again. Has to get addressed asap, I’m sure you’re losing some business because of this glitch.
Update: customer support responded to my inquiry but I couldn’t sign in into the chat, the app was “waiting for network”… have no idea what it means. So far - can’t even see what they wrote back

Good day! We are sorry that there were difficulties when making ticket reservation :(. Please make sure you turned off the VPN while using our application. It may affect our service. We recommend you to re-authorize your profile. If the chat remains unavailable, please contact us via support@onetwotrip.com. We will check the situation!