ekar | ايكا‪ر‬ ١٧+

Your service is really awesome, but the app lacks a lot of user experience. And need more user testing and Ux research.

There is a lot of missing behaviors.

You can book a car, and once you reach the car, it doesn’t start. And when i called the service center they told me that this car is not working please choose another one.
(So why your putting not functional cars on the map?)

Second, I booked a car for a month, the delivery spots said its between 12-3 pm when i finalized the booking it showed me that the car is pending and the delivery is between 3-6pm, and after calling many times the support told me that this car is not available and we have one but its doubled the price. (1- why ur putting unavailable cars on the list? 2- if the car is not available why I dont receive any message or alert that this car is not available? 3- why do you make the user wait all these hours and at the end you said its not available?)

I like your service! And i like your cars! But please get a proper UX Designer and fix the app!! Thank you ♥️

Hi Youness,can you please send an email at help@ekar.me to our team and a suitable time to voice your suggestions around our current UI/UX and how we can improve on service in your eyes. Customer feedback plays a massive part in our business, and we are always open to constructive feedback. If there is an error (for whatever reason on our part), our team will do their best to address this for you quickly.

The application user experience has a lot of room for improvement. You’re required to take 4 pictures of the car but unfortunately the app is poor so you have to take each picture multiple times. It’s practically a guarantee that you will get the msg “We’re sorry, it seems like something went wrong, please check back at a later time.”

Since there are no public reviews of the vehicles, you have no idea of the state of the car you are renting. When I had a recent issue with the air conditioning of the car, I called the customer service line to ask for a refund for the day that I did not use on the booking. They refused to even investigate the case and told me the booking is not refundable. Also there was no Manager available to speak with so I was stuck with two customer agents who provided nothing close to decent customer support. There are much better alternatives in the market

We're truly sorry for the unsatisfactory customer service experience you had 😕 This isn't the level of service we aim for. Our multilingual team is here 24/7 to assist in a friendly and helpful manner. Reach out via phone or email for better support. 🌟🕐📞📧

Although the idea and the service is very practical and nice, but the rip off hits you by surprise after returning the car if they claim that you have not returned it with the same fuel level as when u received the car Especially that it’s a percentage value that only the company can decide on, we as customers can’t know the numbers except when you find you were charged 40-50$ for fuel level discrepancy. Even if you had 1% discrepancy, they charge u for a full tank.

That is a Rip Off

Hi, our long term vehicles do not cover fuel and parking and to avoid any inconvenience to the next possible user we request all our users to refuel the car to the same level before ending the trip. We do give a buffer of 10% variance but anything beyond this will attract a penalty.