ذا شفز: خدمة توصيل الطعا‪م‬ ٤+

Great app

One of my favorite apps for food delivery. They are always on time if not early. The customer service is 5 stars. They have a nice collection of restaurants but it can be wider. It’s my go to for ordering gourmet food for myself or my family and friends. Their couriers usually speak both Arabic and English and they can understand your specific requests.

2000 riyal order gone cold, waiting for two hours, no driver.

I had a terrible experience with this app, first I made a order with a restaurant I previously ordered from and no one picked it up or called me to check in for two hours. The restaurant called me and apologized deeply for the issue and they said no driver has arrived and they are sorry that the food might have gone cold, so I had to send my own driver. The chefz driver only picked up after the restaurant called and after I had already sent my driver. The service is terrible and there is no way to contact your driver or the restaurant. Please update the app and inform your drivers how to correctly call.

Service quality deterioration

It appears that ever since Jahez bought the chefz, the app’s service quality has deteriorated. An order took more than 1 hour and 40 minutes to arrive due to the unavailability of drivers. Of course there’s no direct way to contact customer service for cancellation and several complaints have been submitted but no one cares enough to reach out. It’s kinda sad that this was the best food delivery application but doesn’t seem to be the case anymore.

استجابة المطور ،

Dear Customer, We are so sorry to hear that.. please contact us through the app. In addition, to understand your experience more please provide us with the order number so that we can contact you. Thank you