熊猫外卖-海外外卖订餐 网上超‪市‬ ١٧+

The worst

I had a terrible experience using this app today. I placed an order for self pick up, and I got there around the time that the app said the order was going to be ready. But I had to wait an extra 20 minutes for the food to be ready. I had to contact customer support to finally get my food. But then when I got home, I opened the packaging and found out that two items from the combo meal were missing. I contacted customer support again, and they offered a $5 coupon. But the value of the missing items should be at least $10. Overall a terrible experience. Would not use again.

Expensive

Experiences has been ok so far. No complaints on delivery. It really allows me access to Asian foods that I don’t really know where to find or can’t easily travel to.

The only thing is that this platform is so expensive compared to all the other delivery apps. Coupons and deals feel like targeted tricks to get you keep purchasing and does very little to actually drop the cost. My food usually end up being $10 more expensive than the listed price (excluding the tips). Tips itself (the lowest one) vary from $3-6, but I can’t say much to that, I guess.

Overall it has been a great platform for me to access and review Asian foods. But I try to stay away from it, or just end up going to the physical store after trying it on this app instead of delivering due to its cost. If my order is going to be 30% more expensive than the actual food, I might as well just go outside and eat at the store.

I suspect this app becomes a scam

Today I made a purchase using Hungary panda, which turns out to be an upsetting experience. I applied a coupon provided by the merchant and chose to pick up my order, coupon applied successfully, and they charged me full price on my order. I wouldn't be able to know they charged me in full price but not the total amount showed before i submit the order if I didn't request text notification for my credit card. I contact customer service to report the issue and they told me the coupon is meant to be delivery only. I was like OK, then please change your setting and make it not appliable on the total for pick up order so other people know it's for delivery only. And yes, they refused to change the setting and tell me people should read the description (which they made it very small inside the coupon). So i started to think it might be a scam instead of a glitch.

استجابة المطور ،

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