Ratings and ReviewsSee All
Convenient but need huge improvements in delivery service
The accuracy of delivery needs to be improved. I used the service for about 3 months and at least 3 times a week on average. I’d say 30% of time I received package with missing items. And 20-30% the delivery is not on time. What really annoyed me today is the App itself. I can do promotion cart for several days and today I finally reached out to customer service asking for their help. After 45-50min the problem is not solved and they are asking for tons of questions: down to the version of my phone, my location etc. it’s really frustrating!
Improvements need to be made to make things simpler and easier for customers.
Best grocery delivery service I have ever used
This app and service changed my life in Shanghai. Amazing service, quick delivery and good products. Been using it for months and never had an issue.
Best APP ever.
Under such circumstances of corona-virus restrictions, HeMa has maintained a great efficiency and a beautiful balance between pricing, quality, quantity and delivery timing. A real wonderful APP and fantastic shopping experience.
- Taobao (China) Software CO.,LTD
- 294.9 MB
- Food & Drink
Requires iOS 9.0 or later. Compatible with iPhone, iPad, and iPod touch.
English, Simplified Chinese
- Age Rating
- Gambling and Contests
- © Taobao (China) Software CO.,LTD
With Family Sharing set up, up to six family members can use this app.