美团-美好生活小帮‪手‬ 17+

Ridiculous! Forced Charge Without Check-In, Meituan and Hotel Play the Blame Game

Forced Charge Without Check-In:
Due to a last-minute change in my travel plans, I contacted the hotel in advance to inform them that I couldn’t check in. However, the hotel directly processed an "automatic check-in" without my arrival, resulting in Meituan refusing a refund on the grounds that I had "already checked in." This kind of practice is absolutely outrageous!
Meituan Customer Service’s Dismissive Attitude:
After contacting Meituan’s customer service, the staff responded with a cold attitude, repeatedly stating that "refunds are not allowed according to the policy." They made no effort to help negotiate or resolve the issue, making it feel like consumer rights mean nothing to them.
Hotel and Platform Playing the Blame Game:
The hotel claimed it was "Meituan’s policy," while Meituan blamed it on "the hotel’s actions." Both sides shirked responsibility, leaving the consumer as the ultimate victim.

Developer Response ,

尊敬的用户，非常感谢您对美团的支持，您提出的建议我们已反馈对应产品优化，加强关注用户的体验感受，后期您如果遇到关于美团的建议或消费中出现的问题，都可以拨打小美的客服热线10107888或点击下方“App支持”进入美团在线客服咨询问题，以便更有效的帮助您解决您的问题，小美竭诚为您服务，感谢您对美团的支持。

Meituan is my fave Chinese app

I'm not sure what is going on in the review section, with all these seemingly fake reviews written in terrible English. I'm usually extremely picky and wary of bad Chinese apps. I hardly use any. But Meituan is one of the few of them that not only integrates virtually all the everyday services in one big app, offers good customer service, DOES NOT keep requiring ID verification and re-logins nor care so much who you are. I order food, buy groceries, book car rides, 跑腿，rent bikes, call cabs and even book hotels on this thing. The food delivery is so cheap and I can get most supplies delivered like food. Never had any problem paying for things, and when there was any complaints, Meituan compensated me. It's also full of coupons, so sometimes I get a lot of good deals. So I really don't think any of these latest comments are genuine or honest. It is one of the best local-service apps you can use. And this is coming from someone who is critical of most Chinese apps. Are these strangely negative comments politically motivated or something? Don't believe them. Try it yourself first. That said, you do need to know Chinese to understand it. It is literally the best service app than any other platform I have used. Only thing I don't like is how busy the screen because they offer so many services and discounts. That's it.

Hangzhou, kneeling down, it's really disheartening

There exists the behavior of squeezing the market. The Meituan food delivery platform, through the information gap of the platform software, deliberately shows different prices on the user end, merchant end and rider end respectively to obtain the profit from the price difference. It acquires passenger flow through various paid publicity methods on the platform to squeeze the profits of merchants, resulting in merchants being forced to seek low-cost catering processing ingredients, which causes potential food safety hazards or forces some potential high-quality merchants to withdraw from the market. It squeezes the profit of meal delivery for riders. Riders, in order to seek higher income, have to increase traffic safety risks to save time costs. Among them, riders and the software platform only have commercial cooperation rather than labor relations, which is an intentional avoidance of labor relation risks. This platform no longer conforms to any law of social development.