美团-美好生活小帮‪手‬ 17+

Ridiculous! Forced Charge Without Check-In, Meituan and Hotel Play the Blame Game

Forced Charge Without Check-In:
Due to a last-minute change in my travel plans, I contacted the hotel in advance to inform them that I couldn’t check in. However, the hotel directly processed an "automatic check-in" without my arrival, resulting in Meituan refusing a refund on the grounds that I had "already checked in." This kind of practice is absolutely outrageous!
Meituan Customer Service’s Dismissive Attitude:
After contacting Meituan’s customer service, the staff responded with a cold attitude, repeatedly stating that "refunds are not allowed according to the policy." They made no effort to help negotiate or resolve the issue, making it feel like consumer rights mean nothing to them.
Hotel and Platform Playing the Blame Game:
The hotel claimed it was "Meituan’s policy," while Meituan blamed it on "the hotel’s actions." Both sides shirked responsibility, leaving the consumer as the ultimate victim.

Phản Hồi Từ Nhà Phát Triển ,

尊敬的用户，非常感谢您对美团的支持，您提出的建议我们已反馈对应产品优化，加强关注用户的体验感受，后期您如果遇到关于美团的建议或消费中出现的问题，都可以拨打小美的客服热线10107888或点击下方“App支持”进入美团在线客服咨询问题，以便更有效的帮助您解决您的问题，小美竭诚为您服务，感谢您对美团的支持。

Meituan is my fave Chinese app

I'm not sure what is going on in the review section, with all these seemingly fake reviews written in terrible English. I'm usually extremely picky and wary of bad Chinese apps. I hardly use any. But Meituan is one of the few of them that not only integrates virtually all the everyday services in one big app, offers good customer service, DOES NOT keep requiring ID verification and re-logins nor care so much who you are. I order food, buy groceries, book car rides, 跑腿，rent bikes, call cabs and even book hotels on this thing. The food delivery is so cheap and I can get most supplies delivered like food. Never had any problem paying for things, and when there was any complaints, Meituan compensated me. It's also full of coupons, so sometimes I get a lot of good deals. So I really don't think any of these latest comments are genuine or honest. It is one of the best local-service apps you can use. And this is coming from someone who is critical of most Chinese apps. Are these strangely negative comments politically motivated or something? Don't believe them. Try it yourself first. That said, you do need to know Chinese to understand it. It is literally the best service app than any other platform I have used. Only thing I don't like is how busy the screen because they offer so many services and discounts. That's it.

Total scam, don’t use it! (不要用这个平台，服务极差，没有售后，用它会被骗）

I used the delivery function of this app, but realized I wrote the wrong info so canceled my order in time. Talked to the restaurant and they agreed to give me a refund. However, the service team of this app eventually refused to give me a refund despite the restaurant cooperating. Even when I first chatted with the platform they agreed to give me a refund and even said they processed the refund. But a minute later they totally denied it. This is unacceptable, I mean as a platform when both the customer and the restaurant agree to cancel an order you should have the order canceled!!!! The attitude of the service team was so passive aggressive that they simply just ended the chat. This is literally the first time I got “hanged up” by an agent from a platform simply because they refused to service me. In the end I never received the meal that’s supposed to be delivered and wasted more than a hundred. Will never use this platform ever again!!!

Phản Hồi Từ Nhà Phát Triển ,

尊敬的用户，非常感谢您对美团的支持，您提出的建议我们已反馈对应产品优化，加强关注用户的体验感受，后期您如果遇到关于美团的建议或消费中出现的问题，都可以拨打小美的客服热线10107888或点击下方“App支持”进入美团在线客服咨询问题，以便更有效的帮助您解决您的问题，小美竭诚为您服务，感谢您对美团的支持。