서울자전거 따릉‪이‬ 4+

New UI looks nice, BUT unusable :(

Biggest complaints:
1. Map loading is slow (fixed)
2. Can’t search for or add bike stations (partially fixed, still can’t manually search for bike stations)

A big bummer - locked out of riding bikes.

1. The app would not let us buy tickets so we had to open up the browser to add them.

2. It’s fine being a foreigner and having to translate and do trial and error but if you let us set the language and don’t translate hardly anything. It’s a bit pointless of a setting.

3. We cannot add payment methods in the app because we don’t have a resident number. Further more, we parked our bikes on time but it’s saying I owe another 1,500 won because I did overtime. This would be fine but I can’t pay the extra cause I don’t have a resident number. So I’m currently locked out of using the service.

개발자 답변 ,

Thank you for using Seoul Public Bicycle Daereungi, and we apologize for any inconvenience you may have experienced. We'll take your suggestions into consideration as we work to improve the service. Thank you.

Can’t use because it crashes on open :-/

I paid for the climate card so I could use the bikes, but the app crashes any time I try to open it. It’s totally unusable. Don’t waste your money on the extra 3,000 won for the climate card if you have an iPhone.

Also, developers please include an English option for Korean residents. There are many people who live in Korea but are not fluent yet and have to screenshot and papago every page and notification 😭 There’s an English option available but not for residents.

It is also more appropriate to title the tourist section as “tourist” instead of “foreigner”.

개발자 답변 ,

안녕하십니까? 공공자전거 따릉이를 이용해 주셔서 감사드리며 이용에 불편을 드려 죄송합니다. 기후 동행 카드 및 영어 번역 부분에 대해서는 관련 부서에 전달 드리도록 하겠습니다. 앞으로 더 나은 서비스를 제공할 수 있도록 노력하는 따릉이가 되겠습니다. 감사합니다.