Positives about the app: more decent paying options for secret shopping.Negatives about the app: timer is off occasionally such as when I want to do a McDonald’s shop it offers it during the lunch or dinner time, but then doesn’t give you enough time to complete it the next day during breakfast. It’s only giving a four hour window to complete a breakfast shop but doesn’t make it available until lunchtime. When I try to put a help ticket in regards to this issue the submit button does not work and there is no stop ticket created. Cannot find any other way to contact Presto shopper to let them know there is an issue. I will probably continue to keep checking to see if the issue is fixed but at this time I can no longer use the app because it just keeps wasting my time. I’m not going to go through with a shop and have it at the wrong time of day specified and not get paid for it.

The app when there are no problems is fine, when there are you are left in the desert with no water. I have done hundreds of jobs. I am currently working on specified assignments. They have people sitting at a computer reviewing the assignments that reject them based on their opinion Regardless of the guidelines for the job. They give you the option of contesting having your income affected but it goes back to the same person who very seldom will admit they made a mistake. There is no way to contact supervisors or anybody else to address the situation. I now have people Who are upset with my questioning their judgment or retaliatory rejecting my work. This has cost me over $100, caused an enormous amount of stress, wasted gas and my time. If you’re going to create an app for a company it should be user-friendly for the people doing the work and not just for the clients. If you put in a Help ticket it goes to IT who are only looking to help with app glitches and you left unable to rectify the situation.

The BP Gas locations were put on presto and it doesn’t seem that the app could handle the load. On my first stop I messed around with presto for over two hours and finally had to abandon the shop and the rest of the shops that I had planned I should have been done within 30 minutes. It has been a continuous rebooting of my device, delete and reinstall Presto As it gets stuck on a loading page or just won’t work at all. You cannot submit shop while on location because it will not save pics thus causing a back log of multiple location photos that all look alike ...,,SHOPPERS BE WAre. If you erroneously upload two of the same images for the Bp’s then your shop will BE REJECTED AND YOU WONT BE PAID. the computer is set to catch such things as bp wants all unique pics for each question but obviously the computers can’t catch human error. So if you go out on a large route you may get totally screwed out of being paid for some mistakes that could be fixed with human editors. Good luck with this one !!

Constantly losing out on shops because the app will show them and once you pan over to another spot, they go away. Then sometimes come back later if you’re lucky. OR you select to do one shop and start to plan a route, all for them to disappear and not able to complete a route worth taking. Always having this issue and you guys haven’t had any updates in over a year! This isn’t ok. Also, it keeps saying I need to have a valid email. I do and have been. Your systems should be able to recognize who does and doesn’t have an issue and properly contact them.