1Core Family 4+

I left a review six months ago, unfortunately none of these basic issues were fixed. The newest feature they added was Gallery view but even that one isn’t allowing to perform the most basic of actions: download your own videos.

Here is a list of the two major issues in descending order.

1. Can’t download videos. There is no way to get the videos shared by the school with your family or keep them for yourself. Image downloads work just fine.

2. Can’t use FaceID to login. This is almost 2023, this is a basic fundamental feature. In addition on any new iPhone the keypad to enter your PIN is overlapping with the horizontal swipe bar at the bottom of the screen. That means pressing that number is harder and it looks amateurish.

3. When double tapping to zoom into a photo it doesn’t zoom in a bit, but to something like 800% amplification instead of something like 100%.

Mostly, the most infuriating missing feature is the inability to download videos. It’s so fundamental that I can’t believe it’s still missing. I contacted their support a few times to ask about this. The response is “we will tell you when it’s ready”. It’s been over a year and it still isn’t a available.

Really the only think I need from this app is to easily see the pictures that are posted of my child each day.

Both daily summary and gallery options make it hard to scroll through and zoom into pictures. Our other center used HiMama which was much much better.

Also, I liked the fun HiMama app art and colors. This app art does not look like anything related to joy or childhood. That is a petty grip, but wanted to throw it out there.

The most recent update added the capability of downloading videos. Unfortunately, now none of the videos work…😡

Also, I keep getting notifications about attendance and health screening for my child, even after my child has been checked in. Sometimes the alert will sound in the middle of the night randomly as well.

We used childpilot at our previous daycare and never had issues like this.